Problem Messages

[Shawn Iverson]

Philip,

If it is during a ClamAV reload, this commit might also be of interest,
also in testing.  It forces MailScanner children to wait for an available
virus scanner if they become unavailable.

https://github.com/MailScanner/v5/commit/1d1e6957c95cacff669b6475344633485a8833c1


On Mon, Jul 8, 2019 at 2:35 PM Philip Parsons <pparsons at techeez.com> wrote:

> From looking into this deeper it seems to happen with messages just before
> the child processes are being killed. Plus a couple of times during a
> ClamAV reloads.. It might just be a timing issue now..?  As it not showing
> anything in the logs except Items like
>
>
>
> Jul  7 20:13:48 mailscan MailScanner[38042]: Making attempt 3 at
> processing message x6835eQP041560
>
> Jul  7 20:13:48 mailscan MailScanner[38042]: New Batch: Scanning 1
> messages, 6956 bytes
>
> Jul  7 20:13:48 mailscan MailScanner[38042]: ClamAV update of
> /var/lib/clamav/blurl.ndb detected, resetting ClamAV Module
>
> Jul  7 20:13:48 mailscan MailScanner[38042]: ClamAV virus database has
> been updated, killing this child
>
>
>
>
>
> Jul  7 20:16:42 mailscan MailScanner[38464]: Making attempt 4 at
> processing message x6835eQP041560
>
> Jul  7 20:16:42 mailscan MailScanner[38464]: New Batch: Scanning 1
> messages, 6956 bytes
>
> Jul  7 20:16:42 mailscan MailScanner[38464]: ClamAV update of
> /var/lib/clamav/jurlbla.ndb detected, resetting ClamAV Modul
>
> E
>
>
>
>
>
>
>
> *From:* MailScanner <mailscanner-bounces+pparsons=
> techeez.com at lists.mailscanner.info> *On Behalf Of *Shawn Iverson via
> MailScanner
> *Sent:* July 8, 2019 9:45 AM
> *To:* MailScanner Discussion <mailscanner at lists.mailscanner.info>
> *Cc:* Shawn Iverson <iversons at rushville.k12.in.us>
> *Subject:* Re: Problem Messages
>
>
>
> Philip,
>
>
>
> Also, can you take a look at your mail log and share a sanitized section
> of the log where the message is failing and being retried?
>
>
>
> On Mon, Jul 8, 2019 at 12:36 PM Shawn Iverson <
> iversons at rushville.k12.in.us> wrote:
>
> Philip,
>
>
>
> Stuck in the processing queue and being retried over and over again?
>
>
>
> What does the subject look like in the raw queue file?
>
>
>
> There is a WordDecoder fix that may be applicable here that is in testing:
>
>
>
>
> https://github.com/MailScanner/v5/commit/aefccdf68b3feda0e07e8cdd1339c3559f8ccaa5
>
>
>
>
> On Mon, Jul 8, 2019 at 12:31 PM Philip Parsons <pparsons at techeez.com>
> wrote:
>
> Going to try this again as I cannot be the only one..
>
>
>
> Ubuntu 18
>
>
>
> Mailscanner 5.1.3
>
>
>
>
>
> I keep getting Problem messages it’s a low volume mailscanner 3000
> messages a day.
>
>
>
> I have gone through a bunch of items suggested to no avail.
>
>
>
> Keep getting
>
>
>
> Currently being processed:
>
>
>
> Number of messages: 1
>
> Tries      Message              Next Try At
>
> =====   =======              ===========
>
> 4              x6835eQP041560              Sun Jul  7 20:22:10 2019
>
>
>
>
>
> Has anyone fixed this before.  The messages that it gets hung up on are
> all different and most are absolutely nothing but TXT
>
>
>
>
>
>
>
> Thank you.
> Philip Parsons
>
>
>
>
>
> --
> MailScanner mailing list
> mailscanner at lists.mailscanner.info
> http://lists.mailscanner.info/mailman/listinfo/mailscanner
>
>
>
>
> --
>
> Shawn Iverson, CETL
>
> Director of Technology
>
> Rush County Schools
>
> 765-932-3901 option 7
>
> iversons at rushville.k12.in.us
>
>
>
> [image: Cybersecurity]
>
>
>
>
> --
>
> Shawn Iverson, CETL
>
> Director of Technology
>
> Rush County Schools
>
> 765-932-3901 option 7
>
> iversons at rushville.k12.in.us
>
>
>
> [image: Cybersecurity]
>
>
> --
> This message has been scanned for viruses and
> dangerous content by *MailScanner* <http://www.mailscanner.info/>, and is
> believed to be clean.
>


-- 
Shawn Iverson, CETL
Director of Technology
Rush County Schools
765-932-3901 option 7
iversons at rushville.k12.in.us

[image: Cybersecurity]
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