Problem Messages

[Shawn Iverson]

Philip,

Also note that when MailScanner detects a ClamAV update, it kills the
child, so you should expect an occasional retry on a message, but not
multiple retries.  I think this can be avoided using clamd instead of
clamav.

On Mon, Jul 8, 2019 at 2:40 PM Shawn Iverson <iversons at rushville.k12.in.us>
wrote:

> Philip,
>
> If it is during a ClamAV reload, this commit might also be of interest,
> also in testing.  It forces MailScanner children to wait for an available
> virus scanner if they become unavailable.
>
>
> https://github.com/MailScanner/v5/commit/1d1e6957c95cacff669b6475344633485a8833c1
>
>
> On Mon, Jul 8, 2019 at 2:35 PM Philip Parsons <pparsons at techeez.com>
> wrote:
>
>> From looking into this deeper it seems to happen with messages just
>> before the child processes are being killed. Plus a couple of times during
>> a ClamAV reloads.. It might just be a timing issue now..?  As it not
>> showing anything in the logs except Items like
>>
>>
>>
>> Jul  7 20:13:48 mailscan MailScanner[38042]: Making attempt 3 at
>> processing message x6835eQP041560
>>
>> Jul  7 20:13:48 mailscan MailScanner[38042]: New Batch: Scanning 1
>> messages, 6956 bytes
>>
>> Jul  7 20:13:48 mailscan MailScanner[38042]: ClamAV update of
>> /var/lib/clamav/blurl.ndb detected, resetting ClamAV Module
>>
>> Jul  7 20:13:48 mailscan MailScanner[38042]: ClamAV virus database has
>> been updated, killing this child
>>
>>
>>
>>
>>
>> Jul  7 20:16:42 mailscan MailScanner[38464]: Making attempt 4 at
>> processing message x6835eQP041560
>>
>> Jul  7 20:16:42 mailscan MailScanner[38464]: New Batch: Scanning 1
>> messages, 6956 bytes
>>
>> Jul  7 20:16:42 mailscan MailScanner[38464]: ClamAV update of
>> /var/lib/clamav/jurlbla.ndb detected, resetting ClamAV Modul
>>
>> E
>>
>>
>>
>>
>>
>>
>>
>> *From:* MailScanner <mailscanner-bounces+pparsons=
>> techeez.com at lists.mailscanner.info> *On Behalf Of *Shawn Iverson via
>> MailScanner
>> *Sent:* July 8, 2019 9:45 AM
>> *To:* MailScanner Discussion <mailscanner at lists.mailscanner.info>
>> *Cc:* Shawn Iverson <iversons at rushville.k12.in.us>
>> *Subject:* Re: Problem Messages
>>
>>
>>
>> Philip,
>>
>>
>>
>> Also, can you take a look at your mail log and share a sanitized section
>> of the log where the message is failing and being retried?
>>
>>
>>
>> On Mon, Jul 8, 2019 at 12:36 PM Shawn Iverson <
>> iversons at rushville.k12.in.us> wrote:
>>
>> Philip,
>>
>>
>>
>> Stuck in the processing queue and being retried over and over again?
>>
>>
>>
>> What does the subject look like in the raw queue file?
>>
>>
>>
>> There is a WordDecoder fix that may be applicable here that is in testing:
>>
>>
>>
>>
>> https://github.com/MailScanner/v5/commit/aefccdf68b3feda0e07e8cdd1339c3559f8ccaa5
>>
>>
>>
>>
>> On Mon, Jul 8, 2019 at 12:31 PM Philip Parsons <pparsons at techeez.com>
>> wrote:
>>
>> Going to try this again as I cannot be the only one..
>>
>>
>>
>> Ubuntu 18
>>
>>
>>
>> Mailscanner 5.1.3
>>
>>
>>
>>
>>
>> I keep getting Problem messages it’s a low volume mailscanner 3000
>> messages a day.
>>
>>
>>
>> I have gone through a bunch of items suggested to no avail.
>>
>>
>>
>> Keep getting
>>
>>
>>
>> Currently being processed:
>>
>>
>>
>> Number of messages: 1
>>
>> Tries      Message              Next Try At
>>
>> =====   =======              ===========
>>
>> 4              x6835eQP041560              Sun Jul  7 20:22:10 2019
>>
>>
>>
>>
>>
>> Has anyone fixed this before.  The messages that it gets hung up on are
>> all different and most are absolutely nothing but TXT
>>
>>
>>
>>
>>
>>
>>
>> Thank you.
>> Philip Parsons
>>
>>
>>
>>
>>
>> --
>> MailScanner mailing list
>> mailscanner at lists.mailscanner.info
>> http://lists.mailscanner.info/mailman/listinfo/mailscanner
>>
>>
>>
>>
>> --
>>
>> Shawn Iverson, CETL
>>
>> Director of Technology
>>
>> Rush County Schools
>>
>> 765-932-3901 option 7
>>
>> iversons at rushville.k12.in.us
>>
>>
>>
>> [image: Cybersecurity]
>>
>>
>>
>>
>> --
>>
>> Shawn Iverson, CETL
>>
>> Director of Technology
>>
>> Rush County Schools
>>
>> 765-932-3901 option 7
>>
>> iversons at rushville.k12.in.us
>>
>>
>>
>> [image: Cybersecurity]
>>
>>
>> --
>> This message has been scanned for viruses and
>> dangerous content by *MailScanner* <http://www.mailscanner.info/>, and
>> is
>> believed to be clean.
>>
>
>
> --
> Shawn Iverson, CETL
> Director of Technology
> Rush County Schools
> 765-932-3901 option 7
> iversons at rushville.k12.in.us
>
> [image: Cybersecurity]
>


-- 
Shawn Iverson, CETL
Director of Technology
Rush County Schools
765-932-3901 option 7
iversons at rushville.k12.in.us

[image: Cybersecurity]
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