Problem Messages

[Philip Parsons]

From looking into this deeper it seems to happen with messages just before the child processes are being killed. Plus a couple of times during a ClamAV reloads.. It might just be a timing issue now..?  As it not showing anything in the logs except Items like

Jul  7 20:13:48 mailscan MailScanner[38042]: Making attempt 3 at processing message x6835eQP041560
Jul  7 20:13:48 mailscan MailScanner[38042]: New Batch: Scanning 1 messages, 6956 bytes
Jul  7 20:13:48 mailscan MailScanner[38042]: ClamAV update of /var/lib/clamav/blurl.ndb detected, resetting ClamAV Module
Jul  7 20:13:48 mailscan MailScanner[38042]: ClamAV virus database has been updated, killing this child


Jul  7 20:16:42 mailscan MailScanner[38464]: Making attempt 4 at processing message x6835eQP041560
Jul  7 20:16:42 mailscan MailScanner[38464]: New Batch: Scanning 1 messages, 6956 bytes
Jul  7 20:16:42 mailscan MailScanner[38464]: ClamAV update of /var/lib/clamav/jurlbla.ndb detected, resetting ClamAV Modul
E



From: MailScanner <mailscanner-bounces+pparsons=techeez.com at lists.mailscanner.info> On Behalf Of Shawn Iverson via MailScanner
Sent: July 8, 2019 9:45 AM
To: MailScanner Discussion <mailscanner at lists.mailscanner.info>
Cc: Shawn Iverson <iversons at rushville.k12.in.us>
Subject: Re: Problem Messages

Philip,

Also, can you take a look at your mail log and share a sanitized section of the log where the message is failing and being retried?

On Mon, Jul 8, 2019 at 12:36 PM Shawn Iverson <iversons at rushville.k12.in.us<mailto:iversons at rushville.k12.in.us>> wrote:
Philip,

Stuck in the processing queue and being retried over and over again?

What does the subject look like in the raw queue file?

There is a WordDecoder fix that may be applicable here that is in testing:

https://github.com/MailScanner/v5/commit/aefccdf68b3feda0e07e8cdd1339c3559f8ccaa5

On Mon, Jul 8, 2019 at 12:31 PM Philip Parsons <pparsons at techeez.com<mailto:pparsons at techeez.com>> wrote:
Going to try this again as I cannot be the only one..

Ubuntu 18

Mailscanner 5.1.3


I keep getting Problem messages it’s a low volume mailscanner 3000 messages a day.

I have gone through a bunch of items suggested to no avail.

Keep getting


Currently being processed:



Number of messages: 1

Tries      Message              Next Try At

=====   =======              ===========

4              x6835eQP041560              Sun Jul  7 20:22:10 2019


Has anyone fixed this before.  The messages that it gets hung up on are all different and most are absolutely nothing but TXT



Thank you.
Philip Parsons



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Shawn Iverson, CETL
Director of Technology
Rush County Schools
765-932-3901 option 7
iversons at rushville.k12.in.us<mailto:iversons at rushville.k12.in.us>

[https://docs.google.com/uc?export=download&id=0Bw5iD0ToYvs_Zkh4eEs3R01yWXc&revid=0Bw5iD0ToYvs_QWpBK2Y2ajJtYjhOMDRFekZwK2xOamk5Q3Y0PQ][https://docs.google.com/uc?export=download&id=1aBrlQou4gjB04FY-twHN_0Dn3GHVNxqa&revid=0Bw5iD0ToYvs_RnQ0eDhHcm95WHBFdkNRbXhQRXpoYkR6SEEwPQ][Cybersecurity]


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Shawn Iverson, CETL
Director of Technology
Rush County Schools
765-932-3901 option 7
iversons at rushville.k12.in.us<mailto:iversons at rushville.k12.in.us>

[https://docs.google.com/uc?export=download&id=0Bw5iD0ToYvs_Zkh4eEs3R01yWXc&revid=0Bw5iD0ToYvs_QWpBK2Y2ajJtYjhOMDRFekZwK2xOamk5Q3Y0PQ][https://docs.google.com/uc?export=download&id=1aBrlQou4gjB04FY-twHN_0Dn3GHVNxqa&revid=0Bw5iD0ToYvs_RnQ0eDhHcm95WHBFdkNRbXhQRXpoYkR6SEEwPQ][Cybersecurity]

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