<div dir="ltr">Philip,<div><br></div><div>If it is during a ClamAV reload, this commit might also be of interest, also in testing. It forces MailScanner children to wait for an available virus scanner if they become unavailable.</div><div><br></div><div><a href="https://github.com/MailScanner/v5/commit/1d1e6957c95cacff669b6475344633485a8833c1">https://github.com/MailScanner/v5/commit/1d1e6957c95cacff669b6475344633485a8833c1</a> <br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Jul 8, 2019 at 2:35 PM Philip Parsons <<a href="mailto:pparsons@techeez.com">pparsons@techeez.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">From looking into this deeper it seems to happen with messages just before the child processes are being killed. Plus a couple of times
during a ClamAV reloads.. It might just be a timing issue now..? As it not showing anything in the logs except Items like<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Jul 7 20:13:48 mailscan MailScanner[38042]: Making attempt 3 at processing message x6835eQP041560<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Jul 7 20:13:48 mailscan MailScanner[38042]: New Batch: Scanning 1 messages, 6956 bytes<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Jul 7 20:13:48 mailscan MailScanner[38042]: ClamAV update of /var/lib/clamav/blurl.ndb detected, resetting ClamAV Module<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Jul 7 20:13:48 mailscan MailScanner[38042]: ClamAV virus database has been updated, killing this child<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Jul 7 20:16:42 mailscan MailScanner[38464]: Making attempt 4 at processing message x6835eQP041560<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Jul 7 20:16:42 mailscan MailScanner[38464]: New Batch: Scanning 1 messages, 6956 bytes<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Jul 7 20:16:42 mailscan MailScanner[38464]: ClamAV update of /var/lib/clamav/jurlbla.ndb detected, resetting ClamAV Modul<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">E<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif"> MailScanner <mailscanner-bounces+pparsons=<a href="mailto:techeez.com@lists.mailscanner.info" target="_blank">techeez.com@lists.mailscanner.info</a>>
<b>On Behalf Of </b>Shawn Iverson via MailScanner<br>
<b>Sent:</b> July 8, 2019 9:45 AM<br>
<b>To:</b> MailScanner Discussion <<a href="mailto:mailscanner@lists.mailscanner.info" target="_blank">mailscanner@lists.mailscanner.info</a>><br>
<b>Cc:</b> Shawn Iverson <<a href="mailto:iversons@rushville.k12.in.us" target="_blank">iversons@rushville.k12.in.us</a>><br>
<b>Subject:</b> Re: Problem Messages<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Philip,<u></u><u></u></p>
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<p class="MsoNormal">Also, can you take a look at your mail log and share a sanitized section of the log where the message is failing and being retried?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Mon, Jul 8, 2019 at 12:36 PM Shawn Iverson <<a href="mailto:iversons@rushville.k12.in.us" target="_blank">iversons@rushville.k12.in.us</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Philip,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Stuck in the processing queue and being retried over and over again?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">What does the subject look like in the raw queue file?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">There is a WordDecoder fix that may be applicable here that is in testing:<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><a href="https://github.com/MailScanner/v5/commit/aefccdf68b3feda0e07e8cdd1339c3559f8ccaa5" target="_blank">https://github.com/MailScanner/v5/commit/aefccdf68b3feda0e07e8cdd1339c3559f8ccaa5</a> <u></u><u></u></p>
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<p class="MsoNormal">On Mon, Jul 8, 2019 at 12:31 PM Philip Parsons <<a href="mailto:pparsons@techeez.com" target="_blank">pparsons@techeez.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Going to try this again as I cannot be the only one..<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Ubuntu 18<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Mailscanner 5.1.3<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I keep getting Problem messages it’s a low volume mailscanner 3000 messages a day.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I have gone through a bunch of items suggested to no avail.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Keep getting
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="gmail-m_-4235734896828858542gmail-m-6553550123601162346gmail-m4538015125630852230msoplaintext">Currently being processed:<u></u><u></u></p>
<p class="gmail-m_-4235734896828858542gmail-m-6553550123601162346gmail-m4538015125630852230msoplaintext"> <u></u><u></u></p>
<p class="gmail-m_-4235734896828858542gmail-m-6553550123601162346gmail-m4538015125630852230msoplaintext">Number of messages: 1<u></u><u></u></p>
<p class="gmail-m_-4235734896828858542gmail-m-6553550123601162346gmail-m4538015125630852230msoplaintext">Tries Message Next Try At<u></u><u></u></p>
<p class="gmail-m_-4235734896828858542gmail-m-6553550123601162346gmail-m4538015125630852230msoplaintext">===== ======= ===========<u></u><u></u></p>
<p class="gmail-m_-4235734896828858542gmail-m-6553550123601162346gmail-m4538015125630852230msoplaintext">4 x6835eQP041560 Sun Jul 7 20:22:10 2019<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Has anyone fixed this before. The messages that it gets hung up on are all different and most are absolutely nothing but TXT<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10pt;font-family:Arial,sans-serif">Thank you.</span>
<br>
<span style="font-size:16pt;font-family:"Comic Sans MS"">Philip Parsons</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<br>
-- <br>
MailScanner mailing list<br>
<a href="mailto:mailscanner@lists.mailscanner.info" target="_blank">mailscanner@lists.mailscanner.info</a><br>
<a href="http://lists.mailscanner.info/mailman/listinfo/mailscanner" target="_blank">http://lists.mailscanner.info/mailman/listinfo/mailscanner</a><u></u><u></u></p>
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<p class="MsoNormal">Shawn Iverson, CETL<u></u><u></u></p>
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<p class="MsoNormal">Director of Technology<u></u><u></u></p>
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<p class="MsoNormal">Rush County Schools<u></u><u></u></p>
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<p class="MsoNormal">765-932-3901 option 7<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:iversons@rushville.k12.in.us" target="_blank">iversons@rushville.k12.in.us</a><u></u><u></u></p>
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<p class="MsoNormal">Shawn Iverson, CETL<u></u><u></u></p>
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<p class="MsoNormal">Rush County Schools<u></u><u></u></p>
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<p class="MsoNormal">765-932-3901 option 7<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:iversons@rushville.k12.in.us" target="_blank">iversons@rushville.k12.in.us</a><u></u><u></u></p>
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This message has been scanned for viruses and <br>
dangerous content by <a href="http://www.mailscanner.info/" target="_blank"><b>MailScanner</b></a>, and is
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believed to be clean. <u></u><u></u></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr">Shawn Iverson, CETL<div>Director of Technology</div><div>Rush County Schools</div><div>765-932-3901 option 7</div><div><a href="mailto:iversons@rushville.k12.in.us" target="_blank">iversons@rushville.k12.in.us</a></div><div><br></div><div><img src="https://docs.google.com/uc?export=download&id=0Bw5iD0ToYvs_Zkh4eEs3R01yWXc&revid=0Bw5iD0ToYvs_QWpBK2Y2ajJtYjhOMDRFekZwK2xOamk5Q3Y0PQ" width="89" height="96"><img src="https://docs.google.com/uc?export=download&id=1aBrlQou4gjB04FY-twHN_0Dn3GHVNxqa&revid=0Bw5iD0ToYvs_RnQ0eDhHcm95WHBFdkNRbXhQRXpoYkR6SEEwPQ" style="font-size: 12.8px;"><img src="https://www.doe.in.gov/sites/default/files/cybersecurity/cybersecurity.png" alt="Cybersecurity" width="96" height="96"></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>