Problem Messages email notification

Kaplan, Andrew H. AHKAPLAN at
Fri Dec 14 17:42:06 GMT 2012

Hello --

Thanks for your reply. I went ahead with your suggestion, and after a monitoring the server for a day, the e-mail in question has not reappeared.

Thanks again for the help.

From: mailscanner-bounces at [mailto:mailscanner-bounces at] On Behalf Of John Clancy
Sent: Thursday, December 13, 2012 9:04 AM
To: MailScanner discussion
Subject: Re: Problem Messages email notification

I seem to remember finding something like that in my own admin emails a while back.

I fixed it at the time by stopping mailscanner and removing the file /var/spool/MailScanner/incoming/Processing.db and then restarting mailscanner.

In certain circumstances (I wish I knew what they are) the message will be correctly moved to the quarantine folder but the details stay in Processing.db, since the email itself is no longer in the queue I guess that the instruction deleting the details from Processing.db is never issued so mailscanner will keep sending the "Tries | Message Last Trieed" email until the details are removed from Processing.db.

Some of the other, and far more expert, contributors will probably be able to tell you how to remove this message from Processing.db without deleting it but deleting the file works fine.

----- Original Message -----
From: Kaplan, Andrew H.<mailto:AHKAPLAN at>
To: MailScanner discussion<mailto:mailscanner at>
Sent: Thursday, December 13, 2012 1:30 PM
Subject: Problem Messages email notification

Hello --

One of our servers is running MailScanner 4.84.5.

I received the following e-mail on Tuesday of this week:


Number of messages: 1
Tries   Message Last Tried
=====   ======= ==========
6       qBBNAC4N009607  Tue Dec 11 18:32:56 2012

I looked into the matter, and I discovered the message in question had been
placed in the /var/spool/MailScanner/quarantine directory. I removed the message
from the directory to prevent it from potentially harming the system. It should
be noted there is also a phishingdate folder in the same directory, which has not
been touched by the administrator.

The e-mail continues to appear even though the message in question has long
since been deleted from the server. Why would the e-mail continue to appear, and
what can I do to stop it from sending this false positive?


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