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<div dir="ltr" align="left"><span class="017154117-14122012"><font color="#0000ff" size="2" face="Arial">Hello --</font></span></div>
<div dir="ltr" align="left"><span class="017154117-14122012"><font color="#0000ff" size="2" face="Arial"></font></span> </div>
<div dir="ltr" align="left"><span class="017154117-14122012"><font color="#0000ff" size="2" face="Arial">Thanks for your reply. I went ahead with your suggestion, and after a monitoring the server for a day, the e-mail in question has not reappeared.</font></span></div>
<div dir="ltr" align="left"><span class="017154117-14122012"><font color="#0000ff" size="2" face="Arial"></font></span> </div>
<div dir="ltr" align="left"><span class="017154117-14122012"><font color="#0000ff" size="2" face="Arial">Thanks again for the help.</font></span></div>
<div dir="ltr" align="left"><span class="017154117-14122012"></span> </div>
<br>
<div dir="ltr" lang="en-us" class="OutlookMessageHeader" align="left">
<hr tabindex="-1">
<font size="2" face="Tahoma"><b>From:</b> mailscanner-bounces@lists.mailscanner.info [mailto:mailscanner-bounces@lists.mailscanner.info]
<b>On Behalf Of </b>John Clancy<br>
<b>Sent:</b> Thursday, December 13, 2012 9:04 AM<br>
<b>To:</b> MailScanner discussion<br>
<b>Subject:</b> Re: Problem Messages email notification<br>
</font><br>
</div>
<div></div>
<div><font size="2" face="Arial">I seem to remember finding something like that in my own admin emails a while back.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">I fixed it at the time by stopping mailscanner and removing the file /var/spool/MailScanner/incoming/Processing.db and then restarting mailscanner.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">In certain circumstances (I wish I knew what they are) the message will be correctly moved to the quarantine folder but the details stay in Processing.db, since the email itself is no longer in the queue I guess that the instruction
deleting the details from Processing.db is never issued so mailscanner will keep sending the "Tries | Message Last Trieed" email until the details are removed from Processing.db.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">Some of the other, and far more expert, contributors will probably be able to tell you how to remove this message from Processing.db without deleting it but deleting the file works fine.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">JC</font></div>
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<div style="FONT: 10pt arial">----- Original Message ----- </div>
<div style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><b>From:</b>
<a title="AHKAPLAN@partners.org" href="mailto:AHKAPLAN@partners.org">Kaplan, Andrew H.</a>
</div>
<div style="FONT: 10pt arial"><b>To:</b> <a title="mailscanner@lists.mailscanner.info" href="mailto:mailscanner@lists.mailscanner.info">
MailScanner discussion</a> </div>
<div style="FONT: 10pt arial"><b>Sent:</b> Thursday, December 13, 2012 1:30 PM</div>
<div style="FONT: 10pt arial"><b>Subject:</b> Problem Messages email notification</div>
<div><br>
</div>
<font size="2" face="Arial"><span style="FONT-SIZE: 10pt">
<div>Hello --</div>
<div> </div>
<div>One of our servers is running MailScanner 4.84.5. </div>
<div> </div>
<div>I received the following e-mail on Tuesday of this week:</div>
<div> </div>
<div><font face="Courier New">Archive:</font></div>
<div><font face="Courier New"></font> </div>
<div><font face="Courier New">Number of messages: 1</font></div>
<div><font face="Courier New">Tries Message Last Tried</font></div>
<div><font face="Courier New">===== ======= ==========</font></div>
<div><font face="Courier New">6 qBBNAC4N009607 Tue Dec 11 18:32:56 2012</font></div>
<div><font face="Courier New"></font> </div>
<div>I looked into the matter, and I discovered the message in question had been </div>
<div>placed in the /var/spool/MailScanner/quarantine directory. I removed the message</div>
<div>from the directory to prevent it from potentially harming the system. It should</div>
<div>be noted there is also a phishingdate folder in the same directory, which has not</div>
<div>been touched by the administrator. </div>
<div> </div>
<div>The e-mail continues to appear even though the message in question has long </div>
<div>since been deleted from the server. Why would the e-mail continue to appear, and</div>
<div>what can I do to stop it from sending this false positive?</div>
<div> </div>
<div>Thanks. </div>
<div> </div>
<div> </div>
<div> </div>
</span></font>
<p></p>
<p>The information in this e-mail is intended only for the person to whom it is<br>
addressed. If you believe this e-mail was sent to you in error and the e-mail<br>
contains patient information, please contact the Partners Compliance HelpLine at<br>
http://www.partners.org/complianceline . If the e-mail was sent to you in error<br>
but does not contain patient information, please contact the sender and properly<br>
dispose of the e-mail.</p>
<p></p>
<hr>
<p></p>
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Support MailScanner development - buy the book off the website! <br>
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