Problem Messages email notification

John Clancy john.clancy at
Thu Dec 13 14:03:46 GMT 2012

I seem to remember finding something like that in my own admin emails a while back.

I fixed it at the time by stopping mailscanner and removing the file /var/spool/MailScanner/incoming/Processing.db and then restarting mailscanner.

In certain circumstances (I wish I knew what they are) the message will be correctly moved to the quarantine folder but the details stay in Processing.db, since the email itself is no longer in the queue I guess that the instruction deleting the details from Processing.db is never issued so mailscanner will keep sending the "Tries | Message Last Trieed" email until the details are removed from Processing.db.

Some of the other, and far more expert, contributors will probably be able to tell you how to remove this message from Processing.db without deleting it but deleting the file works fine.

  ----- Original Message ----- 
  From: Kaplan, Andrew H. 
  To: MailScanner discussion 
  Sent: Thursday, December 13, 2012 1:30 PM
  Subject: Problem Messages email notification

  Hello --

  One of our servers is running MailScanner 4.84.5. 

  I received the following e-mail on Tuesday of this week:


  Number of messages: 1
  Tries   Message Last Tried
  =====   ======= ==========
  6       qBBNAC4N009607  Tue Dec 11 18:32:56 2012

  I looked into the matter, and I discovered the message in question had been 
  placed in the /var/spool/MailScanner/quarantine directory. I removed the message
  from the directory to prevent it from potentially harming the system. It should
  be noted there is also a phishingdate folder in the same directory, which has not
  been touched by the administrator. 

  The e-mail continues to appear even though the message in question has long 
  since been deleted from the server. Why would the e-mail continue to appear, and
  what can I do to stop it from sending this false positive?


  The information in this e-mail is intended only for the person to whom it is
  addressed. If you believe this e-mail was sent to you in error and the e-mail
  contains patient information, please contact the Partners Compliance HelpLine at . If the e-mail was sent to you in error
  but does not contain patient information, please contact the sender and properly
  dispose of the e-mail.


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