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<DIV><FONT size=2 face=Arial>I seem to remember finding something like that in
my own admin emails a while back.</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>I fixed it at the time by stopping mailscanner and
removing the file /var/spool/MailScanner/incoming/Processing.db and then
restarting mailscanner.</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>In certain circumstances (I wish I knew what they
are) the message will be correctly moved to the quarantine folder but the
details stay in Processing.db, since the email itself is no longer in the queue
I guess that the instruction deleting the details from Processing.db is never
issued so mailscanner will keep sending the "Tries | Message Last Trieed" email
until the details are removed from Processing.db.</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>Some of the other, and far more expert,
contributors will probably be able to tell you how to remove this message from
Processing.db without deleting it but deleting the file works fine.</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>JC</FONT></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=AHKAPLAN@partners.org href="mailto:AHKAPLAN@partners.org">Kaplan,
Andrew H.</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=mailscanner@lists.mailscanner.info
href="mailto:mailscanner@lists.mailscanner.info">MailScanner discussion</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, December 13, 2012 1:30
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Problem Messages email
notification</DIV>
<DIV><BR></DIV><FONT size=2 face=Arial><SPAN style="FONT-SIZE: 10pt">
<DIV>Hello --</DIV>
<DIV> </DIV>
<DIV>One of our servers is running MailScanner 4.84.5. </DIV>
<DIV> </DIV>
<DIV>I received the following e-mail on Tuesday of this week:</DIV>
<DIV> </DIV>
<DIV><FONT face="Courier New">Archive:</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New">Number of messages: 1</FONT></DIV>
<DIV><FONT face="Courier New">Tries Message Last
Tried</FONT></DIV>
<DIV><FONT face="Courier New">===== =======
==========</FONT></DIV>
<DIV><FONT face="Courier New">6
qBBNAC4N009607 Tue Dec 11 18:32:56 2012</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV>I looked into the matter, and I discovered the message in question had
been </DIV>
<DIV>placed in the /var/spool/MailScanner/quarantine directory. I removed the
message</DIV>
<DIV>from the directory to prevent it from potentially harming the system. It
should</DIV>
<DIV>be noted there is also a phishingdate folder in the same directory, which
has not</DIV>
<DIV>been touched by the administrator. </DIV>
<DIV> </DIV>
<DIV>The e-mail continues to appear even though the message in question has
long </DIV>
<DIV>since been deleted from the server. Why would the e-mail continue to
appear, and</DIV>
<DIV>what can I do to stop it from sending this false positive?</DIV>
<DIV> </DIV>
<DIV>Thanks. </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV></SPAN></FONT>
<P></P>
<P>The information in this e-mail is intended only for the person to whom it
is<BR>addressed. If you believe this e-mail was sent to you in error and the
e-mail<BR>contains patient information, please contact the Partners Compliance
HelpLine at<BR>http://www.partners.org/complianceline . If the e-mail was sent
to you in error<BR>but does not contain patient information, please contact
the sender and properly<BR>dispose of the e-mail.</P>
<P>
<HR>
<P></P>-- <BR>MailScanner mailing
list<BR>mailscanner@lists.mailscanner.info<BR>http://lists.mailscanner.info/mailman/listinfo/mailscanner<BR><BR>Before
posting, read http://wiki.mailscanner.info/posting<BR><BR>Support MailScanner
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