Problem Messages email notification

Kaplan, Andrew H. AHKAPLAN at
Thu Dec 13 13:30:43 GMT 2012

Hello --

One of our servers is running MailScanner 4.84.5.

I received the following e-mail on Tuesday of this week:


Number of messages: 1
Tries   Message Last Tried
=====   ======= ==========
6       qBBNAC4N009607  Tue Dec 11 18:32:56 2012

I looked into the matter, and I discovered the message in question had been
placed in the /var/spool/MailScanner/quarantine directory. I removed the message
from the directory to prevent it from potentially harming the system. It should
be noted there is also a phishingdate folder in the same directory, which has not
been touched by the administrator.

The e-mail continues to appear even though the message in question has long
since been deleted from the server. Why would the e-mail continue to appear, and
what can I do to stop it from sending this false positive?


The information in this e-mail is intended only for the person to whom it is
addressed. If you believe this e-mail was sent to you in error and the e-mail
contains patient information, please contact the Partners Compliance HelpLine at . If the e-mail was sent to you in error
but does not contain patient information, please contact the sender and properly
dispose of the e-mail.
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