MailScanner sometimes strips Outlook attachments?
Jethro R Binks
jethro.binks at strath.ac.uk
Mon Nov 17 10:14:18 GMT 2008
On Mon, 17 Nov 2008, Edward Dekkers wrote:
> I keep thinking I've hit the nail on the head, then another customer
> complains there's no attachment.
> I hate non-consistent problems as they are harder to diagnose, but does
> anyone have any idea what may be causing this?
I haven't paid much attention to your details, but I thought I would
Something I used to see with Outlook Express users of old, and possibly
Outlook users now: they often complained that attachments were missing
from spam warning reports they were being sent (for low-scoring spam).
They would complain by replying to the warning, but almost always I could
see the attachment they claimed was missing attached to the reply as
It turns out there was a bug in Outlook Express where under some
never-discovered circumstances the "paperclip" icon was not being
displayed even though attachments were present, and users relied on that
to know if an attachment was present. If they went to "File | Save
Attachments", the attachments were listed for saving. Maybe something
similar happens for Outlook users these days, but I have not heard of more
than one report so have not looked into it.
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Jethro R Binks
Computing Officer, IT Services, University Of Strathclyde, Glasgow, UK
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