Fwd: Sophos Error message

Stephen Swaney steve at fsl.com
Mon Feb 25 18:52:41 GMT 2008

Howard Robinson wrote:
> Hello again
> I am still having problems with the error below.
> I have had a good look at the web and it seems that it would be better to uninstall Sophos then start again.
> Is there a recommended way of doing this with out it having a knock on effect with MailScanner?
>>>> "Howard Robinson" <Howard at harper-adams.ac.uk> 22/02/2008 16:59 >>>
> Dear list
> I have updated Sophos using Linux.intel.libc6.tar.Z using Julian's routine /usr/sbin/Sophos.install
> It appeared to run through okay but seemed fast!
> Anyway on restarting MailScanner I get the following in the Maillog and emails refused to move in or out.
> "SophosSAVI ERROR:: getting version: One of the files in a split-virus data set could not be located (557)"
> Any ideas
>  I had a quick look at WIKI but nothing appeared  to be relevant .
> In the end I had to rem out sophos from list of virus scanners used to get email flowing again. Two others are still there and so we are not unprotected but I like Sophos and usually it updates ok 
> Any help appreciated.
> Thanks
> Howard Robinson,
> (Senior Technical Development Officer),
> Harper Adams University College,
> Edgmond,
> Newport,
> Shropshire ,
> TF10 8NB.
> Tel. Direct 01952 815253
> Tel. Switch Board 01952 820280
> Fax 01952 814783
> Email hrobinson at harper-adams.ac.uk 
> Web www.harper-adams.ac.uk 
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Have you updated to the latest Sophos Version 6.0?

What Version of MailScanner are you running?

Does selecting sophos instead of sophossavi process mail?

Have you rebuilt Sophos SAVI after updating  Sophos.

Best regards,


Steve Swaney
steve at fsl.com

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