Fwd: Sophos Error message

Julian Field MailScanner at ecs.soton.ac.uk
Tue Feb 26 16:46:12 GMT 2008

Hash: SHA1

I failed to get to the bottom of this one and re-cloned the machine, as 
it was faster to do :-)
Check your /etc/ld.so.conf and hose /opt/sophos-av, 
/usr/local/lib/libsav*, /etc/sav* for starters, then reinstall the 
latest version of version 6.
Make sure you haven't got any sav processes running.
service sav-protect stop
service sav-web stop
service sav-rms stop
chkconfig --del sav-web
chkconfig --del sav-protect
chkconfig --del sav-rms
Delete all /usr/local/Sophos* files. Do an "ldconfig" to flush the lib 
cache. Delete /usr/local/bin/savscanm and /usr/bin/savscan.

Once you've deleted all the old one and reinstalled the new one, try 
"savscan" on a file or two first to see if that works. If it does, then 
rebuild perl-SAVI as well.

Good luck!

Howard Robinson wrote:
> Hello again
> I am still having problems with the error below.
> I have had a good look at the web and it seems that it would be better to uninstall Sophos then start again.
> Is there a recommended way of doing this with out it having a knock on effect with MailScanner?
>>>> "Howard Robinson" <Howard at harper-adams.ac.uk> 22/02/2008 16:59 >>>
> Dear list
> I have updated Sophos using Linux.intel.libc6.tar.Z using Julian's routine /usr/sbin/Sophos.install
> It appeared to run through okay but seemed fast!
> Anyway on restarting MailScanner I get the following in the Maillog and emails refused to move in or out.
> "SophosSAVI ERROR:: getting version: One of the files in a split-virus data set could not be located (557)"
> Any ideas
>  I had a quick look at WIKI but nothing appeared  to be relevant .
> In the end I had to rem out sophos from list of virus scanners used to get email flowing again. Two others are still there and so we are not unprotected but I like Sophos and usually it updates ok 
> Any help appreciated.
> Thanks
> Howard Robinson,
> (Senior Technical Development Officer),
> Harper Adams University College,
> Edgmond,
> Newport,
> Shropshire ,
> TF10 8NB.
> Tel. Direct 01952 815253
> Tel. Switch Board 01952 820280
> Fax 01952 814783
> Email hrobinson at harper-adams.ac.uk 
> Web www.harper-adams.ac.uk 
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Julian Field MEng CITP CEng
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