Emails on HOLD not processed and delivered Still!

[Arthur Stephens]

Martin Hepworth wrote:
> 2008/12/3 Arthur Stephens <astephens at ptera.net>:
>   
>> Denis Beauchemin wrote:
>>     
>>> Arthur Stephens a écrit :
>>>       
>>>> OK I am about to shut off MailScanner -
>>>> Before it was a customers emails that were disappearing. There are a lot
>>>> of these in my logs. :-(
>>>> Now emails to support at ptera.net - which I understandably NEED to get are
>>>> disappearing also.
>>>> Here is the trace in the logs showing that the email is received ( I sent
>>>> this one myself) and put on hold and that is the last we see of it.
>>>>
>>>> [root at mailgate ~]# grep A4B9B6FB140: /var/log/maillog
>>>> Dec  3 12:53:59 mailgate postfix/smtpd[10424]: A4B9B6FB140:
>>>> client=daffy.ptera.net[69.28.32.8]
>>>> Dec  3 12:53:59 mailgate postfix/cleanup[12082]: A4B9B6FB140: hold:
>>>> header Received: from daffy.ptera.net (daffy.ptera.net [69.28.32.8])??by
>>>> mailgate.ptera.net (Postfix) with ESMTP id A4B9B6FB140??for
>>>> <support at ptera.net>; Wed,  3 Dec 2008 12:53:59 -0800 (PST) from
>>>> daffy.ptera.net[69.28.32.8]; from=<astephens at ptera.net>
>>>> to=<support at ptera.net> proto=ESMTP helo=<daffy.ptera.net>
>>>> Dec  3 12:53:59 mailgate postfix/cleanup[12082]: A4B9B6FB140:
>>>> message-id=<4936F88F.9070105 at ptera.net>
>>>> [root at mailgate ~]#
>>>>         
>>> Arthur,
>>>
>>> I don't see any log from MailScanner.  Are you sure it is running?  If so,
>>> do you get any error messages from "MailScanner --lint" ?
>>>
>>> Denis
>>>
>>>       
>> ERROR: The "envelope_sender_header" in your spam.assassin.prefs.conf
>> ERROR: is not correct, it should match X-Ptera-MailScanner-From
>>
>> I fixed that only one that showed up from running "MailScanner --lint"
>>
>> Yes MailScanner is running - that is just a trace for that email
>> (A4B9B6FB140:)
>> [root at mailgate ~]# tail -f /var/log/maillog | grep MailScanner
>> Dec  3 14:21:23 mailgate MailScanner[27067]: New Batch: Found 34 messages
>> waiting
>> Dec  3 14:21:23 mailgate MailScanner[27067]: New Batch: Scanning 2 messages,
>> 21644 bytes
>> Dec  3 14:21:25 mailgate MailScanner[27025]: Virus and Content Scanning:
>> Starting
>> Dec  3 14:21:26 mailgate MailScanner[27021]: Content Checks: Detected and
>> have disarmed web bug tags in HTML message in EAC526FB1A4.8D9A5 from
>> 417.4.63163490-559395 at uninterestedactivity.com
>> Dec  3 14:21:26 mailgate MailScanner[27021]: Requeue: 9067B6FB0D3.7652B to
>> 2584E6FB1B7
>> Dec  3 14:21:26 mailgate MailScanner[27021]: Requeue: 0A3F56FB1AF.5DCD8 to
>> 39E696FB0D3
>> Dec  3 14:21:26 mailgate MailScanner[27021]: Requeue: E94806FB1B1.D44E0 to
>> 520136FB1AF
>> Dec  3 14:21:26 mailgate MailScanner[27021]: Requeue: EAC526FB1A4.8D9A5 to
>> 50A286FB1B1
>> Dec  3 14:21:26 mailgate MailScanner[27021]: Uninfected: Delivered 4
>> messages
>> Dec  3 14:21:26 mailgate MailScanner[27021]: New Batch: Found 31 messages
>> waiting
>> Dec  3 14:21:26 mailgate MailScanner[27021]: New Batch: Scanning 1 messages,
>> 18590 bytes
>> Dec  3 14:21:31 mailgate MailScanner[27033]: Virus and Content Scanning:
>> Starting
>> Dec  3 14:21:31 mailgate MailScanner[27013]: Spam Checks: Found 1 spam
>> messages
>> Dec  3 14:21:31 mailgate MailScanner[27013]: Virus and Content Scanning:
>> Starting
>> Dec  3 14:21:32 mailgate MailScanner[27058]: Virus and Content Scanning:
>> Starting
>>
>>
>> --
>> Arthur Stephens
>> Senior Sales Technician
>> Ptera Wireless Internet Service
>> PO Box 135
>> Liberty Lake, WA 99019
>> 509-927-7837
>> For technical support visit http://www.ptera.net/support
>> -----------------------------------------------------------------------------
>> "This message may contain confidential and/or propriety information,
>> and is intended for the person/entity to whom it was originally
>> addressed. Any use by others is strictly prohibited.
>> Please note that any views or opinions presented in this email are solely
>> those of the author and are not intended to represent those of the company."
>>
>> --
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>>
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>>
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>>
>>     
>
>
> Arthur
> is this email still in the hold or just disappeared from the queue?
>
> Anything else in the hold/incoming queues other than queue files?
> (check hidden or . files as well).
>
>   
I double checked - the file is never in the queue -just disappeared.
I also checked the other files also and there are just queue files there.
I have been trying to come up with a way to track in real time one of 
these messages but I have to coordinate it with an email sender.
I need to do a list on the queue directory while watching the log 
similar to the -f flag of tail command.

Thanks
Arthur

-- 
Arthur Stephens
Senior Sales Technician
Ptera Wireless Internet Service
PO Box 135
Liberty Lake, WA 99019
509-927-7837
For technical support visit http://www.ptera.net/support
-----------------------------------------------------------------------------
"This message may contain confidential and/or propriety information,
and is intended for the person/entity to whom it was originally
addressed. Any use by others is strictly prohibited.
Please note that any views or opinions presented in this email are solely 
those of the author and are not intended to represent those of the company."

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