Emails on HOLD not processed and delivered Still!

[Scott Silva]

on 12-4-2008 8:37 AM Arthur Stephens spake the following:
> Martin Hepworth wrote:
>> 2008/12/3 Arthur Stephens <astephens at ptera.net>:
>>   
>>> Denis Beauchemin wrote:
>>>     
>>>> Arthur Stephens a écrit :
>>>>       
>>>>> OK I am about to shut off MailScanner -
>>>>> Before it was a customers emails that were disappearing. There are a lot
>>>>> of these in my logs. :-(
>>>>> Now emails to support at ptera.net - which I understandably NEED to get are
>>>>> disappearing also.
>>>>> Here is the trace in the logs showing that the email is received ( I sent
>>>>> this one myself) and put on hold and that is the last we see of it.
>>>>>
>>>>> [root at mailgate ~]# grep A4B9B6FB140: /var/log/maillog
>>>>> Dec  3 12:53:59 mailgate postfix/smtpd[10424]: A4B9B6FB140:
>>>>> client=daffy.ptera.net[69.28.32.8]
>>>>> Dec  3 12:53:59 mailgate postfix/cleanup[12082]: A4B9B6FB140: hold:
>>>>> header Received: from daffy.ptera.net (daffy.ptera.net [69.28.32.8])??by
>>>>> mailgate.ptera.net (Postfix) with ESMTP id A4B9B6FB140??for
>>>>> <support at ptera.net>; Wed,  3 Dec 2008 12:53:59 -0800 (PST) from
>>>>> daffy.ptera.net[69.28.32.8]; from=<astephens at ptera.net>
>>>>> to=<support at ptera.net> proto=ESMTP helo=<daffy.ptera.net>
>>>>> Dec  3 12:53:59 mailgate postfix/cleanup[12082]: A4B9B6FB140:
>>>>> message-id=<4936F88F.9070105 at ptera.net>
>>>>> [root at mailgate ~]#
>>>>>         
>>>> Arthur,
>>>>
>>>> I don't see any log from MailScanner.  Are you sure it is running?  If so,
>>>> do you get any error messages from "MailScanner --lint" ?
>>>>
>>>> Denis
>>>>
>>>>       
>>> ERROR: The "envelope_sender_header" in your spam.assassin.prefs.conf
>>> ERROR: is not correct, it should match X-Ptera-MailScanner-From
>>>
>>> I fixed that only one that showed up from running "MailScanner --lint"
>>>
>>> Yes MailScanner is running - that is just a trace for that email
>>> (A4B9B6FB140:)
>>> [root at mailgate ~]# tail -f /var/log/maillog | grep MailScanner
>>> Dec  3 14:21:23 mailgate MailScanner[27067]: New Batch: Found 34 messages
>>> waiting
>>> Dec  3 14:21:23 mailgate MailScanner[27067]: New Batch: Scanning 2 messages,
>>> 21644 bytes
>>> Dec  3 14:21:25 mailgate MailScanner[27025]: Virus and Content Scanning:
>>> Starting
>>> Dec  3 14:21:26 mailgate MailScanner[27021]: Content Checks: Detected and
>>> have disarmed web bug tags in HTML message in EAC526FB1A4.8D9A5 from
>>> 417.4.63163490-559395 at uninterestedactivity.com
>>> Dec  3 14:21:26 mailgate MailScanner[27021]: Requeue: 9067B6FB0D3.7652B to
>>> 2584E6FB1B7
>>> Dec  3 14:21:26 mailgate MailScanner[27021]: Requeue: 0A3F56FB1AF.5DCD8 to
>>> 39E696FB0D3
>>> Dec  3 14:21:26 mailgate MailScanner[27021]: Requeue: E94806FB1B1.D44E0 to
>>> 520136FB1AF
>>> Dec  3 14:21:26 mailgate MailScanner[27021]: Requeue: EAC526FB1A4.8D9A5 to
>>> 50A286FB1B1
>>> Dec  3 14:21:26 mailgate MailScanner[27021]: Uninfected: Delivered 4
>>> messages
>>> Dec  3 14:21:26 mailgate MailScanner[27021]: New Batch: Found 31 messages
>>> waiting
>>> Dec  3 14:21:26 mailgate MailScanner[27021]: New Batch: Scanning 1 messages,
>>> 18590 bytes
>>> Dec  3 14:21:31 mailgate MailScanner[27033]: Virus and Content Scanning:
>>> Starting
>>> Dec  3 14:21:31 mailgate MailScanner[27013]: Spam Checks: Found 1 spam
>>> messages
>>> Dec  3 14:21:31 mailgate MailScanner[27013]: Virus and Content Scanning:
>>> Starting
>>> Dec  3 14:21:32 mailgate MailScanner[27058]: Virus and Content Scanning:
>>> Starting
>>>
>>>
>>> --
>>> Arthur Stephens
>>> Senior Sales Technician
>>> Ptera Wireless Internet Service
>>> PO Box 135
>>> Liberty Lake, WA 99019
>>> 509-927-7837
>>> For technical support visit http://www.ptera.net/support
>>> -----------------------------------------------------------------------------
>>> "This message may contain confidential and/or propriety information,
>>> and is intended for the person/entity to whom it was originally
>>> addressed. Any use by others is strictly prohibited.
>>> Please note that any views or opinions presented in this email are solely
>>> those of the author and are not intended to represent those of the company."
>>>
>>> --
>>> MailScanner mailing list
>>> mailscanner at lists.mailscanner.info
>>> http://lists.mailscanner.info/mailman/listinfo/mailscanner
>>>
>>> Before posting, read http://wiki.mailscanner.info/posting
>>>
>>> Support MailScanner development - buy the book off the website!
>>>
>>>     
>>
>>
>> Arthur
>> is this email still in the hold or just disappeared from the queue?
>>
>> Anything else in the hold/incoming queues other than queue files?
>> (check hidden or . files as well).
>>
>>   
> I double checked - the file is never in the queue -just disappeared.
> I also checked the other files also and there are just queue files there.
> I have been trying to come up with a way to track in real time one of
> these messages but I have to coordinate it with an email sender.
> I need to do a list on the queue directory while watching the log
> similar to the -f flag of tail command.
> 
Are all the queues on the same filesystem?
Under the same mountpoint?



-- 
MailScanner is like deodorant...
You hope everybody uses it, and
you notice quickly if they don't!!!!

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