Disarmed HTML -> Blank messages

Julian Field MailScanner at ecs.soton.ac.uk
Wed Nov 1 16:27:03 GMT 2006

Richard Thomas wrote:
> We have the occasional issue of users complaining about receiving 
> blank messages. Checking in the logs, it looks as if Mailscanner has 
> "disarmed" the HTML (Unfortunately, it doesn't log the exact reason). 
> For whatever reason, this breaks the HTML and the page is blank. This 
> in itself wouldn't be so much of an issue but there is no explanatory 
> message from MailScanner in the email and no way to recover the 
> original email (it is not quarantined). So questions are:
> 1)Can I add an explanatory message
> 2)Can I make MailScanner keep a copy of the original message in 
> quarantine?
Search MailScanner.conf for the word Quarantine. It pops up quite a bit...

> Thanks
> Rich


Julian Field MEng CITP
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