Email missing for some of recipients

[Terry WONG/ Hankyu HKG]

Thanks Devi, Yes, I'm using sendmail and the users are using Outlook Express. But in my case, not just the HTML email will lost, but some of the emails containing PDF, TIF attachments or some messages in RTF format too. It's so strange that some of them can get the message and some of them can't. I just want to know is it a bug in Mailscanner or my configuration have some problem.

Best Regards,
Terry WONG

  ----- Original Message ----- 
  From: Devi S 
  To: MailScanner discussion 
  Sent: Thursday, February 23, 2006 12:33 PM
  Subject: Re: Email missing for some of recipients




  Terry WONG/ Hankyu HKG <terry at hankyu.com.hk> wrote: 
    Hello,

    I'm using Mailscanner 4.40.11-1 on Redhat Linux 9. I often having trouble on lost email messages. Usually the email will be send to several users and CC several users too. I saw in the Mailwatch showing the message were successfully deliver to those users. However, some users complains they haven't got such message while some of them have. I suspect this situation was caused by the Mailscanner overloaded. Would anyone having the same problem could give me some hints to solve this problem? Thanks!!
  Terry,
  The same whimsical problem I am also facing. Are! you using sendmail? Are your users using Microsoft Outlook 2003?
  These are my findings but i have not solved the problem but avoided it,
   1. Mail sent in HTML format from Microsoft outlook 2003 are the candidate for these "missing mails"
  2. If a mail is sent to three persons two will receive it one will not receive it
  3. I stopped MailScanner and tried sending the  mail, again the user who didn't receive the mail still didn't receive it.
  4. The message id of these mails are very lenghty.
  5. If the users send the same mail in RTF format the mails reaches the user without any issue
  6. Not all mails sent in HTML format will get missed, meaning some will reach SAFELY

  So I advised my user group not to use HTML format while sending mails instead use RTF format. After this the situation is fairly under control. No one has complained of missing mails. But I am su! re I have not solved the problem but avoided it!








   



  Regards 

  Devi S. 


  Our greatest glory is not in never falling- but in rising every time we fall - Confucius



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