Mail vanishes after hitting first MTA

[Julian Field]

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This sounds like it is a problem with your MTA. MailScanner doesn't get
involved in SMTP service or mail delivery at all.

However, is the .forward file forwarding mail to a MailScanner server,
or has the mail gone through MailScanner by the time it gets there?

John Adams wrote:

>Users have complained that incoming mail is going missing with no bounce
>back.
>
>We checked our DNS and all the other issues (there is a secondary mx mail
>server but users fetch mail from this so it is not disappearing there)
>
>The emails are  received by the server,  we know this because
>a DotFoward file has been created for a user and the mails are getting
>forwarded correctly, to his blackberry.
>
>The dot foward is in the correct format with the leading fowardslash
>which makes a copy to the local user then fowards on to another account.
>
>Since most emails are correctly working as expected, showing both in the
>local user's mbox as well as in the forwarded account.  We suspect there
>is
>somthing unique about the missing emails.
>
>looking in the mail log we noticed there are errors that include the
>domains from the missing emails. such as a lost mail from example.com
>
>machine foo[18123]: j1L42COt018123: lost input channel from
>xyz.example.com
>[123.123.123.123] to Daemon0 after rcpt
>
>As this is not even showing up in the mailwatch interface, we cannot
>figure
>out why it is not being delivered correctly.
>
>The best example being an mail (an enquiry for a large contact) which was
>cc
>to his workmate. did not come through to his mail box or to the workmate
>but
>was forwarded to the blackberry.
>
>Help please I don't want to see these people moving to MS exchange
>
>John
>
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>

--
Julian Field
www.MailScanner.info
Buy the MailScanner book at www.MailScanner.info/store
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