Blacklist not working?

[Spicer, Kevin]

Hickel, Stephen wrote:
> I know this is a question without information attached, but
> what would be the most likely cause of a blacklist not
> working? I installed MS for someone and he tells me that
> addresses and domains he puts in are not working and he
> still gets spam from them. I know he (and I) were confused
> about what addresses to put in from looking at the full
> header. He does restart MailScanner after enterring his
> info in the blacklist. Any thoughts? Advice?

One of the most common listakes is to put the header From: address rather than the envelope from address (usually shown in the reply to header).