P.G.M.Peters at civ.utwente.nl
Tue Feb 25 11:19:57 GMT 2003
On Tue, 25 Feb 2003 10:15:01 +0000, you wrote:
>The options so far are these (in no particular order):
>1. Membership of private, closed, high-priority mailing list
No real need for.
>2. Traditional annual support contract
This I can defend to management.
>3. Regular installation of new releases and updated anti-virus engines
We have enough capable people.
>4. Advice on configuration and installation, paid for as needed
Perhaps designing special rule-sets.
>5. Remote testing and inspection to ensure your setup looks sane and should
We prefer to test them ourselves on a separate system because of the
"strange" users we have.
>6. Out of hours support of all the types above (perhaps out-of-hours
>installation of new releases?)
>7. Support paid for per-incident, possibly paying for a block of time in
>advance. How you use the time is up to you.
This is not wat management would want. Nobody knows where those hours
went at the end.
>And any other options I haven't thought of?
A special "commercial" mailscanner neatly packaged with MRTG-scripts,
Webmin etc. A bit like Sendmail Inc. does.
Peter Peters, senior netwerkbeheerder
Dienst Informatietechnologie, Bibliotheek en Educatie (ITBE)
Universiteit Twente, Postbus 217, 7500 AE Enschede
telefoon: 053 - 489 2301, fax: 053 - 489 2383, http://www.utwente.nl/civ
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