MailScanner support

S Mohan smohan at VSNL.COM
Tue Feb 25 13:40:18 GMT 2003

1. Membership of a private, closed, high-priority mailing list is a good
2. Per incident payment is also difficult to administer and transaction
costs will be high apart from being the least preferred option by many.
3. Specific feature add-on via patches charged for is another one. Again
transaction costs may be high but tendency to opt for this will be high.
4. As for other services, from my point of view, many seasoned mailing and
MS users have learned to do themselves and support others in the mailing
list too - thus I feel it may not cut ice.
5. Out of hours is also difficult to justify, need may not be high etc.

-----Original Message-----
From: MailScanner mailing list [mailto:MAILSCANNER at JISCMAIL.AC.UK]On
Behalf Of Julian Field
Sent: 25 February 2003 15:45
Subject: Re: MailScanner support

At 04:56 25/02/2003, you wrote:
>Julian: Your stance is perfectly justified. But for you, users would have
>paid some Bill, Tom, Dick and Harry! Why not you instead for such selfless

Thankyou all for such kind comments!

The next obvious question is this: what kinds of support service are you
most likely to use?

The options so far are these (in no particular order):

1. Membership of private, closed, high-priority mailing list
2. Traditional annual support contract
3. Regular installation of new releases and updated anti-virus engines
4. Advice on configuration and installation, paid for as needed
5. Remote testing and inspection to ensure your setup looks sane and should
6. Out of hours support of all the types above (perhaps out-of-hours
installation of new releases?)
7. Support paid for per-incident, possibly paying for a block of time in
advance. How you use the time is up to you.

And any other options I haven't thought of?
Julian Field
MailScanner thanks transtec Computers for their support

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