MailScanner support

Julian Field mailscanner at
Mon Feb 24 19:53:08 GMT 2003

At 19:05 24/02/2003, you wrote:
>Thank you Julian for your as always prompt reply

That's a bit of a "hot topic" at the moment.

The support load for MailScanner (such as spending the entire afternoon
fixing an SA2.50 problem) has got to the point where I can't do all of it
for free.

So things are going to have to change. I will still endeavour to provide
free support when and if I have time, but you may have noticed the
appearance of a "Professional Support" page on the website. There are
limits to the number of hours in the day, and you can now effectively buy
your way to the top of the queue. We (my dept) are still finalising
arrangements for this, support contract terms and so on.

Unfortunately, I don't really have any other options. I have a lot of other
jobs to do at work (among many
<>other things, I am responsible
for IT purchasing for over $1.6m per year) and I cannot fit everything in
with the current MailScanner support load. I already work on it well into
every evening (until about 10pm) and all day at weekends. I simply can't do
that forever.

I have no intention whatsoever of making MailScanner a commercial product.
As far as I am concerned (and I have dept agreement for this), MailScanner
itself will continue to be freely available. But the support I can give for
free is going to be greatly limited.

So if any of you want to discuss support contracts, please
<mailto:sales at>contact me.
Julian Field
MailScanner thanks transtec Computers for their support
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