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At 19:05 24/02/2003, you wrote:<br>
<blockquote type=cite class=cite cite>Thank you Julian for your as always
prompt reply</blockquote><br>
That's a bit of a "hot topic" at the moment.<br><br>
The support load for MailScanner (such as spending the entire afternoon
fixing an SA2.50 problem) has got to the point where I can't do all of it
for free.<br><br>
So things are going to have to change. I will still endeavour to provide
free support when and if I have time, but you may have noticed the
appearance of a "Professional Support" page on the website.
There are limits to the number of hours in the day, and you can now
effectively buy your way to the top of the queue. We (my dept) are still
finalising arrangements for this, support contract terms and so
on.<br><br>
Unfortunately, I don't really have any other options. I have a lot of
other jobs to do at work (among many
<a href="http://www.ecs.soton.ac.uk/~jkf/myjob.html">other things</a>, I
am responsible for IT purchasing for over $1.6m per year) and I cannot
fit everything in with the current MailScanner support load. I already
work on it well into every evening (until about 10pm) and all day at
weekends. I simply can't do that forever.<br><br>
I have no intention whatsoever of making MailScanner a commercial
product. As far as I am concerned (and I have dept agreement for this),
MailScanner itself will continue to be freely available. But the support
I can give for free is going to be greatly limited.<br><br>
So if any of you want to discuss support contracts, please
<a href="mailto:sales@mailscanner.info">contact me</a>.</body>
<br>
<div>-- </div>
<div>Julian Field</div>
<div><a href="http://www.mailscanner.info/" EUDORA=AUTOURL>www.MailScanner.info</a></div>
MailScanner thanks transtec Computers for their support
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