Sophos sweep update problem

[Stephen Lee]

On Fri, 2002-08-16 at 12:41, Julian Field wrote:
> At 18:14 16/08/2002, you wrote:
> >I recently updated my Sophos from v359 to v360 using the Mailscanner
> >Sophos.install script (on Redhat 7.2 system using 3.22-12 rpm). In the
> >past this script has worked well, However, in updating to v360, sweep no
> >longer worked as it came back with an "Error initialising detection
> >engine [0x80040222]" message.
>
> I have just upgraded my test server to v360 using Sophos.install and it
> works just fine. I have also just tried it as well on a Solaris SPARC
> system, and that worked fine too.
>
> So I can't reproduce the problem.
> On an apparently broken system, what happens if you do
>          cd /opt/sophos
>          bin/sophoswrapper .
> or
>          cd /usr/local/Sophos
>          bin/sophoswrapper .
> depending of course on where you have it installed. It should list a load
> of IDE files and then say something about the number of file processed.
>
> >  I called Sophos tech support and they said
> >they have discussed this problem with the Mailscanner folks (I presume
> >Julian?).
>
> They have done no such thing. I would be interested to see evidence of this
> "discussion".
> I haven't heard anything from Sophos at all since they launched their email
> gateway program.
> I hate it when people lie :-(
>
It does seem strange that this Sophos tech person claimed Sophos had
been in contact with Mailscanner folks and had suggested that your
install script didn't "install all of the files". I looked at the
Sopho.install script and it essentially calls Sophos' own install.sh
script. When I called Sophos, the first support person, who wasn't
familiar with Linux/Unix, simply suggested I run Sophos' install script
and that was suppose to fix the problem. That's when I looked at the
Sophos.install script and found out that install.sh was called. I didn't
bother to run it again but called tech support again. This time I was
referred to another person who then gave me the blurb on Mailscanner not
doing a proper upgrade of Sophos. I obliged and ran install.sh and that
fixed the problem. Sorry for raising your bile but that's basically what
I got from Sophos.

As David Sullivan suggested I probably did install Sophos the first time
using their script as I was originally trying out Amavis. As soon as I
tried Mailscanner I haven't looked back since!

Thanks,
Stephen