MailScanner fails to start - Possible Dead PID

Sun Sep 17 11:51:52 UTC 2017

John,

Not being able to see anything in MailWatch is a strong indicator that your
MailWatch custom functions are not working properly.  Your mail log in
/var/log on your distribution is your friend for issues like this one and
may provide some clues.  For further assistance, I would encourage you to
reach out to MailWatch folks on their mailing list.

Based on your log, SA cannot create the .spamassassin directory in
/var/spool/postfix.  Although SA/MailScanner don't need write access
necessarily to the /var/spool/postfix directory level, you can go ahead and
create /var/spool/postfix/.spamassassin directory and make the owner/group
postfix (Run As User in MailScanner.conf)

Other permissions to check:

/var/spool/postfix/incoming and /var/spool/postfix/hold  (typically owned
by postfix user and the web server group in a MailWatch instance)

/var/spool/MailScanner/incoming and /var/spool/MailScanner/quarantine are
typically owned by postfix user (Run As User in MailScanner.conf) and the
mtagroup group (Incoming Work Group defined in MailScanner.conf).

The mtagroup is new in MailScanner v5 to help facilitate access for other
services such as virus scanners, and all of your virus scanner accounts
should be added as members of this group.

Hope this helps.

On Sat, Sep 16, 2017 at 4:19 PM, John Barro <john.a.barro at gmail.com> wrote:

> Thanks for the info Shawn. Net::DNS seems to be the latest version. These
> files aren't symlinked, they actually exist in both folders.
>
> I am making some progress. I can send mail outbound, but cannot receive
> any incoming mail. And no inbound or outbound mail displays in my MailWatch
> page. Not really sure where to go from here. I' not sure what the
> permissions should be :(
>
> Thank you,
> John
>
> On Sat, Sep 16, 2017 at 2:36 PM, Shawn Iverson <
> iversons at rushville.k12.in.us> wrote:
>
>> John,
>>
>> Several issues here...
>>
>> Symlink the following into your /etc/MailScanner/mcp area:
>>
>> ln -s /etc/mail/spamassassin/v310.pre /etc/MailScanner/mcp/v310.pre
>> ln -s /etc/mail/spamassassin/v312.pre /etc/MailScanner/mcp/v312.pre
>> ln -s /etc/mail/spamassassin/v320.pre /etc/MailScanner/mcp/v320.pre
>> ln -s /etc/mail/spamassassin/v330.pre /etc/MailScanner/mcp/v330.pre
>>
>> Check your permissions on /var/spool/postfix and make sure MailScanner
>> can access this area
>>
>> Net::DNS probably needs updated
>>
>> Make sure the custom functions for MailWatch are updated and present in
>> /usr/share/MailScanner/perl/custom
>>
>>
>> On Sat, Sep 16, 2017 at 1:51 PM, John Barro <john.a.barro at gmail.com>
>> wrote:
>>
>>> Hello folks,
>>>
>>> I'm a bit new to this list, but I was running mailscanner 4.x and have
>>> upgraded to the latest release 5.0.6.
>>>
>>> The error I am receiving is:
>>>
>>> Sep 16 13:14:44 mailscanner root[26772]: MailScanner failed to start
>>>
>>> Sep 16 13:14:44 mailscanner root[26773]: Found a possible dead PID.
>>> Stopping all MailScanner rogue processes ...
>>>
>>>
>>> I am running Debian wheezy (version 7, 64-bit) with the following:
>>>
>>>
>>>    - MailWatch 1.26
>>>    - Postfix 2.96
>>>    - ClamAV 0.99.2
>>>    - SpamAssassin 3.3.2
>>>    - PHP 5.4.55-0+deb7u11
>>>    - MySQL 5.5.57-0+deb7u1
>>>    - BitDefender 7.141118
>>>    - ps -ef | grep Mail
>>>
>>> In my MailWatch status page, I see the inbound mail queue with 34
>>> entries and climbing. When I run tail -f /var/log/mail.log from the server,
>>> I can see messages coming in, virus and content scanning being done,
>>> completing the AV scan with clamav first, then bit defender second, starts
>>> the MCP check, then fails with the message above (MailScanner failed to
>>> start, possible dead PID, etc.)
>>>
>>> When I run MailScanner with debugging enabled, I can see the following:
>>>
>>> Sep 16 13:48:27.148 [30377] dbg: config: mkdir
>>> /var/spool/postfix/.spamassassin failed: mkdir
>>> /var/spool/postfix/.spamassassin: Permission denied at
>>> /usr/share/perl5/Mail/SpamAssassin.pm line 1858
>>>
>>> Sep 16 13:48:27.149 [30377] info: config: failed to parse line,
>>> skipping, in "/etc/MailScanner/mcp/mcp.spam.assassin.prefs.conf":
>>> use_dcc 0
>>>
>>> Sep 16 13:48:27.149 [30377] info: config: failed to parse line,
>>> skipping, in "/etc/MailScanner/mcp/mcp.spam.assassin.prefs.conf":
>>> use_pyzor 0
>>>
>>> Sep 16 13:48:27.149 [30377] info: config: failed to parse line,
>>> skipping, in "/etc/MailScanner/mcp/mcp.spam.assassin.prefs.conf":
>>> use_razor1 0
>>>
>>> Sep 16 13:48:27.149 [30377] info: config: failed to parse line,
>>> skipping, in "/etc/MailScanner/mcp/mcp.spam.assassin.prefs.conf":
>>> use_razor2 0
>>>
>>> Sep 16 13:48:27.149 [30377] info: config: failed to parse line,
>>> skipping, in "/etc/MailScanner/mcp/mcp.spam.assassin.prefs.conf":
>>> decode_attachments 1
>>>
>>> Sep 16 13:48:27.149 [30377] dbg: config: finish parsing
>>>
>>> and
>>>
>>> Sep 16 13:48:27.160 [30377] dbg: dns: Net::DNS version: 0.66
>>>
>>> Use of uninitialized value $filename in concatenation (.) or string at
>>> /usr/share/perl5/Mail/SpamAssassin.pm line 1208.
>>>
>>> Use of uninitialized value $filename in concatenation (.) or string at
>>> /usr/share/perl5/Mail/SpamAssassin.pm line 1210.
>>>
>>> Sep 16 13:48:27.160 [30377] dbg: config: read_scoreonly_config: cannot
>>> open "": No such file or directory
>>>
>>> Building a message batch to scan...
>>>
>>> Have a batch of 8 messages.
>>>
>>> Undefined subroutine &MailScanner::CustomConfig::SQLWhitelist called at
>>> /usr/share/MailScanner/perl/MailScanner/Config.pm line 170.
>>>
>>> I'm not sure where to look. Any guidance would be appreciated.
>>>
>>> Thank you,
>>> John
>>>
>>>
>>>
>>>
>>> --
>>> MailScanner mailing list
>>> mailscanner at lists.mailscanner.info
>>> http://lists.mailscanner.info/mailman/listinfo/mailscanner
>>>
>>>
>>>
>>
>>
>> --
>> Shawn Iverson, CETL
>> Director of Technology
>> Rush County Schools
>> 765-932-3901 x271 <(765)%20932-3901>
>> iversons at rushville.k12.in.us
>>
>>
>>
>>
>>
>> --
>> MailScanner mailing list
>> mailscanner at lists.mailscanner.info
>> http://lists.mailscanner.info/mailman/listinfo/mailscanner
>>
>>
>>
>
>
>
> --
> MailScanner mailing list
> mailscanner at lists.mailscanner.info
> http://lists.mailscanner.info/mailman/listinfo/mailscanner
>
>
>

-- 
Shawn Iverson, CETL
Director of Technology
Rush County Schools
765-932-3901 x271
iversons at rushville.k12.in.us
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