Email-bounce.

[Martin Hepworth]

Hi
are you using mailscanner as an outbound checker for email? In which case
you need to check the users are sending in html format and also adjust the
MailScanner signature settings so you get a more helpful message out of it.

If not then the folks at the destination need to look at their MailScanner
setup, and you need to stop sending in RTF as the message suggests

-- 
Martin Hepworth, CISSP
Oxford, UK

On 11 December 2014 at 13:30, Mohammed Ejaz <mejaz at cyberia.net.sa> wrote:

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> hello,
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> some of my user receiving the below error  when sending their emails,
> would you please shed some light what could be the reason for it. thanks in
> advance
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> Ejaz
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> Our virus detector failed to completely analyse a message you sent:-
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>   To: irene.gorget at lactalis.com.ua
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>   Subject: RE: current result versus B2015 - UFIC
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>   Date: Thu Dec 11 14:59:29 2014
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> Any parts of the message that could not be analysed will not have been
> delivered.
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> If you are using Microsoft Outlook, we strongly recommend you change your
> outgoing message format from "Rich Text" to "HTML" or "Plain Text".
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> 1) Click on the "Tools" menu and choose "Options..."
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> 2) Go to the "Mail Format" tab
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> 3) For message format, select "HTML" or "Plain text"
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> 4) Click OK
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> The virus detector said this about the message:
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> Report: Report: MailScanner: Message attempted to kill MailScanner
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> --
>
> MailScanner
>
> Email Virus Scanner
>
> Your Organisation Name Here
>
> www.your-organisation.com
>
>
>
> For all your IT requirements visit: http://www.transtec.co.uk
>
>
>
> Please don't print this e-mail unless you really need to. Save
>
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