<div dir="ltr"><div>Hi<br>are you using mailscanner as an outbound checker for email? In which case you need to check the users are sending in html format and also adjust the MailScanner signature settings so you get a more helpful message out of it.<br><br></div>If not then the folks at the destination need to look at their MailScanner setup, and you need to stop sending in RTF as the message suggests<br></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature">-- <br>Martin Hepworth, CISSP<br>Oxford, UK</div></div>
<br><div class="gmail_quote">On 11 December 2014 at 13:30, Mohammed Ejaz <span dir="ltr"><<a href="mailto:mejaz@cyberia.net.sa" target="_blank">mejaz@cyberia.net.sa</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="#0563C1" vlink="#954F72" lang="EN-US"><div><p class="MsoNormal" style="text-align:left;direction:ltr"><u></u> <u></u></p><p class="MsoNormal" style="text-align:left;direction:ltr"><u></u> <u></u></p><p style="text-align:left;direction:ltr"><u></u> <u></u></p><p style="text-align:left;direction:ltr">hello,<u></u><u></u></p><p style="text-align:left;direction:ltr"><u></u> <u></u></p><p style="text-align:left;direction:ltr">some of my user receiving the below error when sending their emails, would you please shed some light what could be the reason for it. thanks in advance<u></u><u></u></p><p style="text-align:left;direction:ltr"><u></u> <u></u></p><p style="text-align:left;direction:ltr">Ejaz <u></u><u></u></p><p style="text-align:left;direction:ltr"><u></u> <u></u></p><p style="text-align:left;direction:ltr"><u></u> <u></u></p><p style="text-align:left;direction:ltr"><u></u> <u></u></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA"><u></u> <u></u></span></p><p style="text-align:left;direction:ltr">Our virus detector failed to completely analyse a message you sent:-<u></u><u></u></p><p style="text-align:left;direction:ltr"> To: <a href="mailto:irene.gorget@lactalis.com.ua" target="_blank">irene.gorget@lactalis.com.ua</a><u></u><u></u></p><p style="text-align:left;direction:ltr"> Subject: RE: current result versus B2015 - UFIC<u></u><u></u></p><p style="text-align:left;direction:ltr"> Date: Thu Dec 11 14:59:29 2014<u></u><u></u></p><p style="text-align:left;direction:ltr">Any parts of the message that could not be analysed will not have been delivered.<u></u><u></u></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA"><u></u> <u></u></span></p><p style="text-align:left;direction:ltr">If you are using Microsoft Outlook, we strongly recommend you change your outgoing message format from "Rich Text" to "HTML" or "Plain Text".<u></u><u></u></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA"><u></u> <u></u></span></p><p style="text-align:left;direction:ltr"><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>1) Click on the "Tools" menu and choose "Options..."<u></u><u></u></p><p style="text-align:left;direction:ltr">2) Go to the "Mail Format" tab<u></u><u></u></p><p style="text-align:left;direction:ltr">3) For message format, select "HTML" or "Plain text"<u></u><u></u></p><p style="text-align:left;direction:ltr">4) Click OK<u></u><u></u></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA"><u></u> <u></u></span></p><p style="text-align:left;direction:ltr">The virus detector said this about the message:<u></u><u></u></p><p style="text-align:left;direction:ltr">Report: Report: MailScanner: Message attempted to kill MailScanner<u></u><u></u></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA"><u></u> <u></u></span></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA"><u></u> <u></u></span></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA">--<u></u><u></u></span></p><p style="text-align:left;direction:ltr">MailScanner<u></u><u></u></p><p style="text-align:left;direction:ltr">Email Virus Scanner<u></u><u></u></p><p style="text-align:left;direction:ltr">Your Organisation Name Here<u></u><u></u></p><p style="text-align:left;direction:ltr"><a href="http://www.your-organisation.com" target="_blank">www.your-organisation.com</a><u></u><u></u></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA"><u></u> <u></u></span></p><p style="text-align:left;direction:ltr">For all your IT requirements visit: <a href="http://www.transtec.co.uk" target="_blank">http://www.transtec.co.uk</a><u></u><u></u></p><p style="text-align:left;direction:ltr"><span dir="RTL" style="font-size:10.5pt;font-family:"Arial",sans-serif" lang="AR-SA"><u></u> <u></u></span></p><p class="MsoNormal" style="text-align:left;direction:ltr">Please don't print this e-mail unless you really need to. Save<u></u><u></u></p></div></div><br>--<br>
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