MS Word problems
Noisex
noisex at apollo.lv
Tue Jun 14 19:27:43 IST 2011
As I said, this happening no matter what kind of client is using (also
tested with webmail). So there is no need to change from HTML to Text in the
Outlook.
So if in the attachment is Word document, Mailscanner process dies and
current mail is not delivered also after several retries.
It he message: Report: Report: MailScanner: Message attempted to kill
MailScanner
In the syslog I can see:
Jun 13 13:58:53 obelix mailscanner: Process did not exit cleanly, returned 9
with signal 0
Jun 13 14:07:28 obelix last message repeated 2 times
Jun 13 14:18:00 obelix last message repeated 5 times
Jun 13 14:25:24 obelix last message repeated 3 times
From: mailscanner-bounces at lists.mailscanner.info
[mailto:mailscanner-bounces at lists.mailscanner.info] On Behalf Of Alex Neuman
Sent: otrdiena, 2011. gada 14. jūnijā 16:36
To: MailScanner discussion
Subject: Re: MS Word problems
Did you try changing from RTF to HTML as per the instructions?
On Tue, Jun 14, 2011 at 7:39 AM, Noisex <noisex at apollo.lv> wrote:
Hi! I can’t figure out where is the problem with Mailscanner configuration
or something else is wrong. So the problem is that recipients don’t getting
e-mails at all where is attached Microsoft Word documents (*.doc, *.docx).
The sender receive answer from Mailserver:
Our virus detector failed to completely analyse a message you sent:-
To: mail at domain.tld
Subject:
Date: Sat Jun 11 02:42:45 2011
Any parts of the message that could not be analysed will not have been
delivered.
If you are using Microsoft Outlook, we strongly recommend you change your
outgoing message format from "Rich Text" to "HTML" or "Plain Text".
1) Click on the "Tools" menu and choose "Options..."
2) Go to the "Mail Format" tab
3) For message format, select "HTML" or "Plain text"
4) Click OK
The virus detector said this about the message:
Report: Report: MailScanner: Message attempted to kill MailScanner
--
MailScanner
Email Virus Scanner
Mail server
Besides mail is didn’t send through MS Outlook J
MTA: Postfix + Courier + MailScanner + SA + Clamav
>From Maillog:
Jun 14 15:19:56 obelix postfix/smtpd[67189]: connect from
xxxx.xxxx.xx[xx.xx.xxx.xx]
Jun 14 15:19:56 obelix postfix/smtpd[67189]: C89706E0B7:
client=xxxx.xxxx.xx[xx.xx.xx.xx]
Jun 14 15:19:56 obelix postfix/cleanup[67193]: C89706E0B7: hold: header
Received: from xxxx at xxxx.xx (xxxxxxxxxxxxx [xx.xx.xx.xx])??by xxxxxxxxxxx
(Postfix) with ESMTP id C89706E0B7??for <yyyyy at yyyy.lv>; Tue, 14 Jun 2011
15:19:56 +0300 (EEST) from xxxxx.xxxx.xx[xx.xx.xx.xx]; from=<xxxx at xxxx.xx>
to=<yyyyy at yyyy.xx> proto=ESMTP helo=<xxxxx.xx>
Jun 14 15:19:56 obelix postfix/cleanup[67193]: C89706E0B7:
message-id=<001b01cc2a8d$6bfe3940$43faabc0$@lv>
Jun 14 15:19:56 obelix postfix/smtpd[67189]: disconnect from
xxxxx.xxxxx.xx[xx.xx.xx.xx]
Jun 14 15:19:58 obelix MailScanner[66707]: New Batch: Found 2 messages
waiting
Jun 14 15:19:58 obelix MailScanner[66707]: New Batch: Scanning 1 messages,
61350 bytes
Jun 14 15:19:59 obelix MailScanner[67199]: MailScanner E-Mail Virus Scanner
version 4.81.4 starting...
Jun 14 15:19:59 obelix MailScanner[67199]: Reading configuration file
/usr/local/etc/MailScanner/MailScanner.conf
Jun 14 15:19:59 obelix MailScanner[67199]: Read 865 hostnames from the
phishing whitelist
Jun 14 15:19:59 obelix MailScanner[67199]: Read 5278 hostnames from the
phishing blacklists
Jun 14 15:19:59 obelix MailScanner[67199]: Using SpamAssassin results cache
Jun 14 15:19:59 obelix MailScanner[67199]: Connected to SpamAssassin cache
database
Jun 14 15:19:59 obelix MailScanner[67199]: Enabling SpamAssassin
auto-whitelist functionality...
Jun 14 15:20:01 obelix MailScanner[66737]: Virus and Content Scanning:
Starting
Jun 14 15:20:04 obelix MailScanner[67199]: Connected to Processing Attempts
Database
Jun 14 15:20:04 obelix MailScanner[67199]: Found 2 messages in the
Processing Attempts Database
Jun 14 15:20:04 obelix MailScanner[67199]: Using locktype = flock
….
MailScanner -V
Running on
FreeBSD obelix.rdx.lv 8.0-RELEASE FreeBSD 8.0-RELEASE #0: Sat Nov 21
15:02:08 UTC 2009
root at mason.cse.buffalo.edu:/usr/obj/usr/src/sys/GENERIC amd64
This is Perl version 5.010001 (5.10.1)
This is MailScanner version 4.81.4
Module versions are:
1.00 AnyDBM_File
1.30 Archive::Zip
0.23 bignum
1.11 Carp
2.02 Compress::Zlib
1.119 Convert::BinHex
0.17 Convert::TNEF
2.124 Data::Dumper
2.30 Date::Parse
1.03 DirHandle
1.06 Fcntl
2.77 File::Basename
2.14 File::Copy
2.02 FileHandle
2.07_03 File::Path
0.22 File::Temp
0.92 Filesys::Df
3.68 HTML::Entities
3.68 HTML::Parser
3.57 HTML::TokeParser
1.25 IO
1.14 IO::File
1.13 IO::Pipe
2.07 Mail::Header
1.89 Math::BigInt
0.22 Math::BigRat
3.08 MIME::Base64
5.428 MIME::Decoder
5.428 MIME::Decoder::UU
5.428 MIME::Head
5.428 MIME::Parser
3.08 MIME::QuotedPrint
5.428 MIME::Tools
0.14 Net::CIDR
1.25 Net::IP
0.19 OLE::Storage_Lite
1.04 Pod::Escapes
3.07 Pod::Simple
1.17 POSIX
1.21 Scalar::Util
1.82 Socket
2.21 Storable
1.4 Sys::Hostname::Long
0.27 Sys::Syslog
missing Test::Pod
0.96 Test::Simple
1.9719 Time::HiRes
1.02 Time::localtime
Optional module versions are:
1.52 Archive::Tar
0.23 bignum
missing Business::ISBN
missing Business::ISBN::Data
missing Data::Dump
1.82 DB_File
1.31 DBD::SQLite
1.615 DBI
1.16 Digest
1.02 Digest::HMAC
2.39 Digest::MD5
2.13 Digest::SHA1
1.01 Encode::Detect
missing Error
0.2703 ExtUtils::CBuilder
2.2203 ExtUtils::ParseXS
2.38 Getopt::Long
missing Inline
missing IO::String
1.09 IO::Zlib
2.27 IP::Country
missing Mail::ClamAV
3.003001 Mail::SpamAssassin
missing Mail::SPF
missing Mail::SPF::Query
0.3607 Module::Build
missing Net::CIDR::Lite
0.66 Net::DNS
missing Net::DNS::Resolver::Programmable
missing Net::LDAP
4.028 NetAddr::IP
missing Parse::RecDescent
missing SAVI
3.17 Test::Harness
missing Test::Manifest
2.0.0 Text::Balanced
1.53 URI
0.77 version
missing YAML
Trying to setlogsock(unix)
Reading configuration file /usr/local/etc/MailScanner/MailScanner.conf
Read 865 hostnames from the phishing whitelist
Read 5278 hostnames from the phishing blacklists
Checking version numbers...
Version number in MailScanner.conf (4.81.4) is correct.
Your envelope_sender_header in spam.assassin.prefs.conf is correct.
MailScanner setting GID to (125)
MailScanner setting UID to (125)
Checking for SpamAssassin errors (if you use it)...
Using SpamAssassin results cache
Connected to SpamAssassin cache database
SpamAssassin reported no errors.
Connected to Processing Attempts Database
Created Processing Attempts Database successfully
There are 2 messages in the Processing Attempts Database
Using locktype = posix
MailScanner.conf says "Virus Scanners = clamd"
Found these virus scanners installed: clamd
===========================================================================
Filename Checks: Windows/DOS Executable (1 eicar.com)
Other Checks: Found 1 problems
Virus and Content Scanning: Starting
Clamd::INFECTED:: Eicar-Test-Signature :: ./1/eicar.com
Virus Scanning: Clamd found 1 infections
Infected message 1 came from 10.1.1.1
Virus Scanning: Found 1 viruses
===========================================================================
Virus Scanner test reports:
Clamd said "eicar.com was infected: Eicar-Test-Signature"
If any of your virus scanners (clamd)
are not listed there, you should check that they are installed correctly
and that MailScanner is finding them correctly via its virus.scanners.conf.
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--
--
Alex Neuman van der Hans
Reliant Technologies / Vida Digital
http://vidadigital.com.pa/
+507-6781-9505
+507-832-6725
+1-440-253-9789 (USA)
Follow @AlexNeuman on Twitter
http://facebook.com/vidadigital
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