mail disapears in the postfix queue

Glenn Steen glenn.steen at
Wed Jan 13 08:55:13 GMT 2010

2010/1/12  <s66576 at>:
> Message: 7
> Date: Tue, 12 Jan 2010 11:55:46 +0100
> From: Glenn Steen <glenn.steen at>
> Subject: Re: mail disapears in the postfix queue
> To: MailScanner discussion <mailscanner at>
> Message-ID:
>         <223f97701001120255w304be548i9a2eef9ddb5790aa at>
> Content-Type: text/plain; charset=ISO-8859-1
> 2010/1/11  <s66576 at>:
>> Hi,
>> this strange thing happens on my local linux server, it's a simple
>> installation of Mailscanner + postfix on ubuntu lts:
>> Jan 10 10:39:42 pluto postfix/smtpd[21677]: F19BD354E2:
>>[79.41.XXX.XXX], sasl_method=LOGIN,
>> sasl_username=smtpuser at
>> Jan 10 10:39:43 pluto postfix/cleanup[24467]: F19BD354E2: hold: header
>> Received: from E4300 (
>> [79.41.XXX.XXX])??by with ESMTPA id F19BD354E2??for
>> <Ettore.XXX at>; Sun, 10 Jan 2010 10:3 from
>>[79.41.XXX.XXX]; from=<XXX at>
>> to=<Ettore.XXX at> proto=ESMTP helo=<E4300>
>> Jan 10 10:39:43 pluto postfix/cleanup[24467]: F19BD354E2:
>> message-id=<3DCE4D546BD8463BABBE1DC13DBD0390 at E4300>
> You really should've rejected this one out of hand, since it has
> "helo=<E4300>"... which is in violation of the RFCs. Then again, that
> would render you with a normal "NOQUEUE: reject: .... Helo command
> rejected: need fully-qualified hostname;..." log line:).
>> After this I don't see any trace of this queueid  F19BD354E2 in my
>> mail.log,
>> that's the first time happen to me. No message was wrote on filesystem,
>> and
>> the postfix queues are empty ( hold,deferred... ). Should I try to
>> increase
>> Mailscanner log verbosity ? Or is better look for postfix queue ?
>> Mailscanner fetches mails from hold and leave them incoming, it's a
>> default
>> installation.
>> Anyone with similar problems ?
>> Regards.
> Saying that the innstall is a "normal MS+postfix on Ubuntu" really
> doesn't tell us enough... What versions do you have (of pretty much
> everything)? What did the unaltered log look like (including some
> "context")? Do you do log spluitting? What does it look like in the
> syslog?
> For some cut'n'paste examples of telnet tests (as suggested by Igor),
> please look at:
> -----------------
> Mailscanner is Version: 4.58.9-2ubuntu1 and postfix Version: 2.5.1-2ubuntu1
> . My server works good, and is the first time I have lost a mail...
> The log are the same both mail.log and syslog. I alredy try to send mails
> with telnet but in all test I do the mails are success correctly .  I found
> a timeout of client, maybe the client disconect before sends all data to
> smptd ? I've notice that comunication between smtp and cleanup is done by
> straming so is possible that smtpd doen't finished to send all data to
> cleanup and then die. That's my guess. Thanks all for reply!

Thats a really old MailScanner... No telling (almost:-) how many bugs
it contains, nor how exceedingly badly it potentially would interract
with postfix 2.5.1 ... I'd sstrongly suggest you upgrade to something
less prehistoric.
This might mean going for a non-ubuntu/non-debian
package/installation... If so, the one you should use is the source
tarball (Solaris/BSD/Other Linux ...), and the instructions for that.
You'll, of course, have to deinstall the apt/deb package first.
Follow these instructions:

It is meaningless to try debug this problem any further, before you
can reproduce it with a current MailScanner install.

-- Glenn
email: glenn < dot > steen < at > gmail < dot > com
work: glenn < dot > steen < at > ap1 < dot > se

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