[OT] Help Desk Software

[Peter Farrow]

Edward Dekkers wrote:
>> | Whoa - how about some features/needs analysis and an evaluation
>> process
>> | first!!??
>> |
>> Sounds like a government job. Lets do a million dollar analysis to see
>> if we
>> want to use free software!  ;-P
>>     
>
> Sorry - when I said "OTRS it is", I didn't mean it was set in concrete, it
> meant I'd install it and use it in an evaluation capacity, then if we like
> it open it up for general use.
>
> Better?  :)
>
> Regards,
> Ed.
>
>
>
>   
Hey, sounds like these that are not free...

Look, 6.2Billion pounds in 2004 becomes 20billion in 2007, now thats an 
overspend worthy of a headline...

http://news.bbc.co.uk/1/hi/uk/3613220.stm

http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2007/02/13/ncomputer13.xml