[OT] Help Desk Software

[Edward Dekkers]

> | Whoa - how about some features/needs analysis and an evaluation
> process
> | first!!??
> |
> Sounds like a government job. Lets do a million dollar analysis to see
> if we
> want to use free software!  ;-P

Sorry - when I said "OTRS it is", I didn't mean it was set in concrete, it
meant I'd install it and use it in an evaluation capacity, then if we like
it open it up for general use.

Better?  :)

Regards,
Ed.



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