[OT] Help Desk Software

[mikea]

On Tue, Jan 15, 2008 at 09:01:02AM -0500, Ugo Bellavance wrote:
> Brendan Pirie wrote:
> >We've been looking into http://bestpractical.com/rt/ as a result of 
> >recommendations from several people.
> 
> I use it and love it.  Not trivial to install though.

RT is excellent for helpdesk service, but needs configuration. 

The helpdesk products I'm familiar with are: 

Request Tracker - www.bestpractical.com/rt/
Kana - www.kana.com/
Remedy - www.remedy.com/

and a tiny bit with

Open source Ticket Request System - otrs.org/

For complaint/abuse desk service, where you need to play things       
closer to your chest. they're not so good. If you want abuse desk     
software, look at Abacus from wordtothewise.com.                      

-- 
Mike Andrews, W5EGO
mikea at mikea.ath.cx
Tired old sysadmin