[OT] Help Desk Software

mikea mikea at mikea.ath.cx
Tue Jan 15 19:13:45 GMT 2008

On Tue, Jan 15, 2008 at 09:01:02AM -0500, Ugo Bellavance wrote:
> Brendan Pirie wrote:
> >We've been looking into http://bestpractical.com/rt/ as a result of 
> >recommendations from several people.
> I use it and love it.  Not trivial to install though.

RT is excellent for helpdesk service, but needs configuration. 

The helpdesk products I'm familiar with are: 

Request Tracker - www.bestpractical.com/rt/
Kana - www.kana.com/
Remedy - www.remedy.com/

and a tiny bit with

Open source Ticket Request System - otrs.org/

For complaint/abuse desk service, where you need to play things       
closer to your chest. they're not so good. If you want abuse desk     
software, look at Abacus from wordtothewise.com.                      

Mike Andrews, W5EGO
mikea at mikea.ath.cx
Tired old sysadmin 

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