Set it and forget it?

Steve Campbell campbell at
Mon Nov 26 20:08:28 GMT 2007

To all suggesting I turn filtering off for one user:

They'd just think the mail system really stunk, and not realize that I 
had stopped helping them. I'm finding most of the users who are 
complaining are only getting five or six bad emails per day or two.


Jason Ede wrote:
>> -----Original Message-----
>> From: mailscanner-bounces at [mailto:mailscanner-
>> bounces at] On Behalf Of Kevin Miller
>> Sent: 26 November 2007 19:31
>> To: MailScanner discussion
>> Subject: RE: Set it and forget it?
>> Steve Campbell wrote:
>>> It's just frustrating to put that concentrated effort, no matter how
>>> little or large amount of time it may be, to keep getting the "what's
>>> wrong with our mail system" attitude. This is a daily newspaper, and
>>> people expect immediate resolution for any mail problem. Funny, how
>>> it's so different, when I ask a reporter why a story I just heard
>>> about on the radio isn't in the current newspaper edition.
>> What I usually do when I encounter a user like that is send them a
>> screen shot from MailWatch showing the stats on mail received and mail
>> filtered.  Then I explain to them that I additionally reject
>> substantially more than that at the MTA level which never makes it into
>> the MailWatch stats.  When they see that we filtered out thousands of
>> spams a day they usually quit whining about the one or two they may
>> have
>> gotten.
>> I'd love to turn the filters off for just one day.  Just one.  Just to
>> let the users know what we actually do for them.  I'd like to win the
>> lottery too.  Not holding my breath on either...
> We had a client who wanted their filtering turned off as they didn't think they needed it... 3 days later they wanted it back on again!
> I'd love to be able to turn it off for some users just briefly to show them the amount of garbage that is really coming in, but the bulk of the spam is blocked at MTA level which I'm not really prepared to just turn off....
> Jason

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