junk folder problem

[UxBoD]

If the email is really clean then it should be fine.  Check the headers etc to see what MS is scoring them as, or MailWatch if your running it.

Regards,

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----- Original Message -----
From: "Anthony Cartmell" <ajcartmell at fonant.com>
To: "MailScanner discussion" <mailscanner at lists.mailscanner.info>
Sent: Monday, December 10, 2007 5:56:55 PM (GMT) Europe/London
Subject: Re: junk folder problem

> I Have one school in particular that says many clean messages end up in
> Outlook, and Thunderbird junk folders. They feel the problem started  
> after
> we began to scan their mail for them. Is this possible?

Yes, possibly, if MailScanner is modifying the messages in a manner that  
Outlook or Thunderbird think is spammy.

Getting lots of ham and no spam might be throwing their learning filters  
off?

Having said that I've never had any problems with Opera's learning spam  
filter.

> If so, what can be done about it?

You'd have to look at the characteristics of the junked messages to find  
out, to see if there's anything they have in common.

Anthony
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This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.