Dealing with suspected spam

[Randal, Phil]

Quarantine high-scoring.

Do not even think of delivering a list of high-scoring spams to the
user, as the "Subject:" lines are often in themselves highly offensive.

Tag and deliver the low-scoring stuff, and make sure the users know how
to filter the tagged emails into a "possible spam" folder in their email
client.

Sending users a digest of low-scoring spams that they can release
themselves is a possiblility, but the downside is that the end users
have to get their heads around yet another user interface.

And explain to your users that it is not humanly possible to block all
spam without also blocking non-spam emails.

Instruction in the use of the "Delete" key would also come in useful.
Why end users think that it makes sense to call or email the corporate
helpdesk to report spam which is already tagged as possible spam is
beyond me, but it happens a lot here.

Cheers,

Phil

----
Phil Randal
Network Engineer
Herefordshire Council
Hereford, UK  

> -----Original Message-----
> From: mailscanner-bounces at lists.mailscanner.info 
> [mailto:mailscanner-bounces at lists.mailscanner.info] On Behalf 
> Of James Page
> Sent: 17 May 2006 10:53
> To: mailscanner at lists.mailscanner.info
> Subject: Dealing with suspected spam
> 
> Hello,
> 
> Not sure this is really on topic for this forum, but anyhoo....
> 
> What are people's opinions on dealing with spam in a corporate 
> environment? Is it best to quarantine and advise original sender? Tag 
> and deliver? Quarantine high scoring and then tag and deliver below a 
> certain score? What strategies do you use?
> 
> 
> Thanks,
> 
> 
> James
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