Email missing for some of recipients

Thu Feb 23 04:24:52 GMT 2006

For example, below email sends to several users. the address matthaus at hankyu.com.hk can't get the email while others can. I have looked at the email log but can't find any details.

Maillog details
==========
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: Milter: no active filter
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 220 hitmail.hankyu.com.hk ESMTP Sendmail 8.12.8/8.12.8; Tue, 21 Feb 2006 12:30:17 +0800
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: <-- EHLO mail.taiyoink.com.hk
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250-hitmail.hankyu.com.hk Hello mail.taiyoink.com.hk [210.177.117.77], pleased to meet you
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250-ENHANCEDSTATUSCODES
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250-PIPELINING
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250-8BITMIME
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250-SIZE 10000000
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250-DSN
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250-DELIVERBY
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250 HELP
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: <-- MAIL FROM:<Valerie at taiyoink.com.hk> SIZE=181824
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250 2.1.0 <Valerie at taiyoink.com.hk>... Sender ok
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: <-- RCPT TO:<joan at hankyu.com.hk>
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250 2.1.5 <joan at hankyu.com.hk>... Recipient ok
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: <-- RCPT TO:<matthaus at hankyu.com.hk>
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250 2.1.5 <matthaus at hankyu.com.hk>... Recipient ok
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: <-- RCPT TO:<philip at hankyu.com.hk>
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250 2.1.5 <philip at hankyu.com.hk>... Recipient ok
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: <-- RCPT TO:<alen at hankyu.com.hk>
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250 2.1.5 <alen at hankyu.com.hk>... Recipient ok
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: <-- DATA
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 354 Enter mail, end with "." on a line by itself
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: from=<Valerie at taiyoink.com.hk>, size=179432, class=0, nrcpts=4, msgid=<05C207A3DF70784A834C065B24E10F862B7E7D at exchange.taiyo.local>, proto=ESMTP, daemon=MTA, relay=mail.taiyoink.com.hk [210.177.117.77]
Feb 21 12:30:17 hitmail sendmail[16973]: k1L4UHtf016973: --- 250 2.0.0 k1L4UHtf016973 Message accepted for delivery
Feb 21 12:30:18 hitmail sendmail[16973]: k1L4UHtg016973: <-- QUIT
Feb 21 12:30:18 hitmail sendmail[16973]: k1L4UHtg016973: --- 221 2.0.0 hitmail.hankyu.com.hk closing connection

Log from Mailwatch
==============
      Received on: 21/02/06 12:30:21 
      Received by: hitmail.hankyu.com.hk 
      Received from: 210.177.117.77 (mail.taiyoink.com.hk)

      ID: k1L4UHtf016973 
      Message Headers: Return-Path: <?g>
      Received: from mail.taiyoink.com.hk (mail.taiyoink.com.hk [210.177.117.77])
      by hitmail.hankyu.com.hk (8.12.8/8.12.8) with ESMTP id k1L4UHtf016973;
      Tue, 21 Feb 2006 12:30:17 +0800
      Content-class: urn:content-classes:message
      MIME-Version: 1.0
      Subject: =?gb2312?B?MtTCMjLI1cyr0fTTzcSry8279dfKwc8=?=
      Content-Type: multipart/mixed;
      boundary="----_=_NextPart_001_01C6369F.4C981C98"
      Disposition-Notification-To: "Valerie Zhou" <Valerie at taiyoink.com.hk>
      X-MimeOLE: Produced By Microsoft Exchange V6.5.7226.0
      Date: Tue, 21 Feb 2006 12:28:40 +0800
      Message-ID: <05C207A3DF70784A834C065B24E10F862B7E7D at exchange.taiyo.local>
      X-MS-Has-Attach: yes
      X-MS-TNEF-Correlator: 
      Thread-Topic: =?gb2312?B?MtTCMjLI1cyr0fTTzcSry8279dfKwc8=?=
      Thread-Index: AcXwB+tEDSN0tb5SQdOQGdoTKu6AEQUZICbgAfi5imABiDIo4AaG70fgAoTMbeA=
      From: "Valerie Zhou" <Valerie at taiyoink.com.hk>
      To: =?gb2312?B?uLuw2Lmk0rU=?= <cppur1p at foxconn.com>
      Cc: "Hankyu/Joan" <joan at hankyu.com.hk>,
      "Hankyu/Matthaus" <matthaus at hankyu.com.hk>,
      "Hankyu/Philip" <philip at hankyu.com.hk>, "Hankyu/Alen" <alen at hankyu.com.hk>,
      "Uni-Top/Johnny" <Johnny at uni-top.com.hk> 
      From: valerie at taiyoink.com.hk 
      To: joan at hankyu.com.hk
      matthaus at hankyu.com.hk
      philip at hankyu.com.hk
      alen at hankyu.com.hk 
      Subject: 2##22################## 
      Size: 175.9Kb 
      Virus:  N  
      Blocked File:  N  
      Other Infection:  N  
      Report:  
      Spam:  N   Action(s): deliver 
      High Scoring Spam:  N  
      Listed in RBL:  N  
      Whitelisted:  N  
      Blacklisted:  N  
      SpamAssassin Spam:  N  
      SpamAssassin Score: 0.00 
      Spam Report:  
      Archive: 

Best Regards,
Terry WONG

----- Original Message ----- 
  From: Alex Neuman van der Hans 
  To: MailScanner discussion 
  Sent: Thursday, February 23, 2006 11:10 AM
  Subject: Re: Email missing for some of recipients

  You need to give more details, log snippets, etc... http://www.catb.org/~esr/faqs/smart-questions.html

  Terry WONG/ Hankyu HKG wrote: 
    Hello,

    I'm using Mailscanner 4.40.11-1 on Redhat Linux 9. I often having trouble on lost email messages. Usually the email will be send to several users and CC several users too. I saw in the Mailwatch showing the message were successfully deliver to those users. However, some users complains they haven't got such message while some of them have. I suspect this situation was caused by the Mailscanner overloaded. Would anyone having the same problem could give me some hints to solve this problem? Thanks!!

    Best Regards,
    Terry WONG

-- 

Alex Neuman van der Hans
N&K Technology Consultants
Tel. +507 214-9002 - http://nkpanama.com/

------------------------------------------------------------------------------

  -- 
  MailScanner mailing list
  mailscanner at lists.mailscanner.info
  http://lists.mailscanner.info/mailman/listinfo/mailscanner

  Before posting, read http://wiki.mailscanner.info/posting

  Support MailScanner development - buy the book off the website! 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.mailscanner.info/pipermail/mailscanner/attachments/20060223/a34189f2/attachment.html