email problem primer

Alex Neuman van der Hans alex at
Tue Feb 7 21:34:16 GMT 2006

Good luck. If I have anything to contribute I'll let you know.

hermit921 wrote:
> This is a bit off-topic, but I am trying to get out of searching 
> MailScanner logs when a problem is more easily solved by the end user 
> or their PC support.
> I need to write a simple document about analyzing email problems.  
> This will not be given to PC support staff who know almost nothing 
> about email.  I know it will need to include:
> 1. how to determine who sent the message
> 2. how to determine who should have received the message
> 3. read a returned error message and figure out what it means
> 4. look at the headers and figure out what mail servers were involved 
> and when
> It will not be mail client specific.  It will not include looking at 
> mail logs.  It will not be mail server specific.
> Does anyone have such a document already?
> Thanks,
> hermit921


Alex Neuman van der Hans
N&K Technology Consultants
Tel. +507 214-9002 -

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