email problem primer

[Alex Neuman van der Hans]

Good luck. If I have anything to contribute I'll let you know.

hermit921 wrote:
> This is a bit off-topic, but I am trying to get out of searching 
> MailScanner logs when a problem is more easily solved by the end user 
> or their PC support.
>
> I need to write a simple document about analyzing email problems.  
> This will not be given to PC support staff who know almost nothing 
> about email.  I know it will need to include:
> 1. how to determine who sent the message
> 2. how to determine who should have received the message
> 3. read a returned error message and figure out what it means
> 4. look at the headers and figure out what mail servers were involved 
> and when
>
> It will not be mail client specific.  It will not include looking at 
> mail logs.  It will not be mail server specific.
>
> Does anyone have such a document already?
>
> Thanks,
> hermit921
>
>

-- 

Alex Neuman van der Hans
N&K Technology Consultants
Tel. +507 214-9002 - http://nkpanama.com/