Messages not getting scanned

[Julian Field]

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Are you running Linux?
Please check you have *not* got the sendmail service running, and not 
starting on reboot. Do this lot:
service MailScanner stop
service sendmail stop
Check you have no sendmail processes running at all
Check you have no MailScanner processes running at all
chkconfig sendmail off
chkconfig --level 2345 MailScanner on
service MailScanner start

and see if that helps at all.

Also, make sure you haven't got any webmin/cpanel/whatever software 
running that may be trying to restart sendmail.

Mike Patchen wrote:

>Hello,
>
>I am having a slight problem with Mailscanner in that occasionally
>messages do not get scanned at all.  Running Mailscanner version
>4.44.6, sendmail 8.12.8 (I know, I need to update that).  Problem only
>occurs a couple of time a day out of about 4,000 emails/day.  Of
>course, all the ones that I catch are spam/virus that should have been
>caught in Mailscanner, but were completely missed.  On all of these
>messages, there is no header information to suggest that it was even
>scanned, and the logs show no scanning to have occurred.
>
>Oct 11 11:37:02 mail sendmail[20448]: j9BGb2KV020448:
>from=<{sender at domain.org}>, size=2102, class=0, nrcpts=3,
>msgid=<46951E64.855A1E7@{domain.org}>, proto=ESMTP, daemon=MTA,
>relay={relay} [{x.x.x.x}]
>Oct 11 11:37:02 mail sendmail[20448]: j9BGb2KV020448:
>to=<{user1 at mydomain.com}>, delay=00:00:00, mailer=smtp, pri=92102,
>stat=queued
>Oct 11 11:37:02 mail sendmail[20448]: j9BGb2KV020448:
>to=<{user2 at mydomain.com}>, delay=00:00:00, mailer=smtp, pri=92102,
>stat=queued
>Oct 11 11:37:02 mail sendmail[20448]: j9BGb2KV020448:
>to=<{user3 at mydomain.com}>, delay=00:00:00, mailer=smtp, pri=92102,
>stat=queued
>Oct 11 11:37:04 mail sendmail[20449]: j9BGb2KV020448:
>to=<{user3 at mydomain.com}>,<{user2 at mydomain.com}>,<{user1 at mydomain.com}>,
>delay=00:00:02, xdelay=00:00:00, mailer=smtp, pri=182102,
>relay=[{internal mail server}] [x.x.x.x], dsn=2.0.0, stat=Sent
>(Requested mail action okay, completed)
>
>Sometimes there will be multiple recipients, sometimes just one.  I
>have verified that there are no specific rules for any of the
>individual users, or the relay servers.  I'm not even sure if this is
>a Mailscanner issue or a sendmail issue at this point.  With the
>exception of these few messages, everything is working just as
>expected.
>
>Thanks in advance for any help!
>
>------------------------ MailScanner list ------------------------
>To unsubscribe, email jiscmail at jiscmail.ac.uk with the words:
>'leave mailscanner' in the body of the email.
>Before posting, read the Wiki (http://wiki.mailscanner.info/) and
>the archives (http://www.jiscmail.ac.uk/lists/mailscanner.html).
>
>Support MailScanner development - buy the book off the website!
>  
>

- -- 
Julian Field
www.MailScanner.info
Buy the MailScanner book at www.MailScanner.info/store
Professional Support Services at www.MailScanner.biz
MailScanner thanks transtec Computers for their support

PGP footprint: EE81 D763 3DB0 0BFD E1DC 7222 11F6 5947 1415 B654


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-- 
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.

------------------------ MailScanner list ------------------------
To unsubscribe, email jiscmail at jiscmail.ac.uk with the words:
'leave mailscanner' in the body of the email.
Before posting, read the Wiki (http://wiki.mailscanner.info/) and
the archives (http://www.jiscmail.ac.uk/lists/mailscanner.html).

Support MailScanner development - buy the book off the website!