Mailscanner Problem with Microsoft Outlook ?

Devi Sambamoorthy devi.sambamoorthy at INMAIL.TRANQUILMONEY.COM
Mon Feb 21 07:52:21 GMT 2005

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Thanks Chris, let me give the complete background crisply.
Mail server : MTA - Sendmail, OS - Linux - White Box Enterprise Linux
release 3.0 (Liberation Respin 1)
OS of Tim and Tom : Windows XP
Email Client of Tim and Tom: Microsoft Outlook
Yes. my MTA maillog is saying the status as sent.
One typical maillog
Feb 14 18:53:28 inmail sendmail[19510]: j1EDNO2U019474:
to=<tom at>, ctladdr=<tim at>
(644/12), delay=00:00:02, xdelay=00:00:01, mailer=local, pri=210295,
dsn=2.0.0, stat=Sent
Some more observations:
1. Initially I suspected SPAM ASSASSIN and stopped usage of SPA ASSASSIN
by "Use SpamAssassin = no"
2. After this mails sent by Tim is  reaching Tom.
3. But I am not sure whether stopping spam assassin solved the problem
4. Again the user reported the same problem, and now last week I stopped
scan checking completely "Spam Checks=no"
5. After this mails sent by Tim is  reaching Tom.
6. Now I am not sure whether the problem is solved
Hence if I change these two params also, I don't have a measure on
ensuring  whether it works.
Can you guide me? Thanks.
Devi S.
----- Original Message ----- From: "Chris Lyon" <cslyon at>
Sent: Monday, February 21, 2005 12:49 PM
Subject: Re: Mailscanner Problem with Microsoft Outlook ?

> On Mon, 21 Feb 2005 11:34:55 +0530, Devi Sambamoorthy
> <devi.sambamoorthy at> wrote:
> >
> > I am using MailScanner  (4.29.5) )with ClamAV and SPAM Assassin. I am
> > a problem for the past one month.
> >
> > A mail sent from an user
> > Tim is not reaching other
> > Tom. But Tim is receiving mails from everyone else.  Also Tom is able
> > send mails to everyone else.
> > 1. They are the only users of Microsoft Outlook in my Organization
> > 2. The mail log status says that the mail has been sent
> >
> > I have set
> > Expand TNEF = yes
> > Deliver Unparsable TNEF = no
> You might want to set Expand to 'no' and Deliver Unparsable TNEF to
> 'yes'. See if that fixes the problem.
> Beyond that if that doesn't fix the problem, can you give a little
> more backgroud as to the email server you are using? What is the
> setup, Tim and Tom are on the same system? I am assuming it is a *nix
> system with other email accounts? Have you tried html or plain text
> emails?
> So you MTA from the maillog is saying it is sent?
> >
> > Should I change these values ?
> > Anyhelp is greatly appreciated!
> > I am not having even any clue about this problem.
> >
> >
> > Thanks,
> > Devi S.
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