"Could not parse Outlook Rich Attachment" ....

[Denis Beauchemin]

Jason Williams wrote:

> Hi everyone.
>
> This week has been very entertaining for me. MailScanner is running 
> like a
> champ, doing everything that it should. I am continuing to fine tune my
> rules as I go along.
> I'm find that I will get some blocked or quarantined messages from 
> some of
> our vendors and I have had to adjust accordingly.
>
> To make sure we receive our emails from our vendors and that they do not
> get blocked as spam, I just put them in my spam.whitelist.rules and it
> seems to do the trick.
> (BTW, anyone have a rather large spam.whitelist.rules file? Mine is 
> growing)

Our whitelist has 461 lines; our blacklist has 150.  No problems here!

>
> Anyway, this morning, I received some messages saying a piece of email 
> was
> blocked with the following message:
>
>    Subject: AES Order Status Confirmation Report Attached
>  MessageID: i47BkElO044316
>     Report: Could not parse Outlook Rich Text attachment
>
> (Postmaster email I should say)
>
> Now, this particular email is very crucial for our company to receive. I
> have gone ahead and added this particular domain to my
> spam.whitelist.rules, but not sure if that is going to do the trick.

It won't work!  This is not a spam so whitelisting it won't do it.

You have to either disable blocking bad TNEF (I don't recommend this):
Deliver Unparsable TNEF = yes

or change the TNEF decoder you use:
TNEF Expander    = internal

I used to use the external decoder and had many errors like yours.  Now 
I use the internal one (not even the brand new one Julian posted a 
couple of days ago) and my error messages have gone away!

Denis

-- 
   _
  °v°   Denis Beauchemin, analyste
 /(_)\  Université de Sherbrooke, S.T.I.
  ^ ^   T: 819.821.8000x2252 F: 819.821.8045

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