A little patience, PLEASE

[Jason Burzenski]

MailScanner is a tricky one for off-topic posts.  Because there are so many
tools that are critical to a successful MS operation (mta, virus scanners,
spamassassin) it's sometimes difficult for newcomers to see where one tool
ends and another begins.

I feel patience is definitely warranted, and I personally have no objection
to the off-topic posts.  In fact, I agree with Marco and Alex; I have also
learned much from these posts.

> -----Original Message-----
> From: Stephe Campbell [mailto:campbell at CNPAPERS.COM]
> Sent: Wednesday, April 14, 2004 2:09 PM
> To: MAILSCANNER at JISCMAIL.AC.UK
> Subject: A little patience, PLEASE
>
>
> I think I have to comment on some of the "answers" that a lot
> of people are giving and getting lately. I hope there are no
> replies to this, just take it as it is. Food for thought. It
> is directed at no one in particular.
>
> MailScanner is a very fine application. It does just about
> everything that people could want in the realm of spam, and a
> lot more. To do this requires a very lengthy configuration
> file, and some of the concepts of the combined options are
> overwhelming. I recall, way back when it wasn't so complex,
> wearing out Mr. Field with questions just because I couldn't
> figure out some simple concept that now seems crystal clear.
> I now have over 13000 email messages retained from this list
> and I have deleted many more. That means the archives have
> that many also. And I started late into the list, so there
> were many more before I joined.
>
> Obviously, the archives should be the first source of
> questioning if you know what to search for, but to _reply_ to
> someone who is new, confused or just 'without coffee'
> suggesting that they should look in the archives for
> something is somewhat of a joke. Based on recent replies,
> they will now mostly find answers to a query which directs
> them to 'search the archives'. A vicous circle, if you see
> what I mean. And this will only get worse if this continues.
> What good are archives that suggest you do exactly what you
> are doing? A query could result in hundreds of hits, mostly
> suggesting you search the archives. There are only so many
> subject line variations that we can use for "whitelist,
> blacklist, rulesets, etc". What are we going to use as a
> search parameter to differentiate?
>
> I would like to plead to the knowledgable people of this list
> (And there are many who have helped me before):  If you know
> the answer to a question, please provide it in your reply.
> Make a suggestion to search the archives, mention the MAQ
> that Mr. Bellavance is pouring so much effort and time into,
> ask that requesters view their current email, but please,
> provide some information relating to the question. Perhaps
> our Inboxes won't be so full all of the time with MailScanner email.
>
> If what I am saying is not logical, and obvious, then by all
> means, delete this immediately and pay it no mind. I thank
> all who take the time to monitor this list and who reply in
> any way they feel is proper. This is one of the most
> responsive lists I have seen, and the responders are always
> providing ingenious solutions to all questions. All who
> belong make it what it is.
>
> I'm really debating with myself now whether I should hit the
> Send button.........
>
> Gratefully,
>
> Steve Campbell
> campbell at cnpapers.com
> Charleston Newspapers
>
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