MailScanner support

[Julian Field]

At 19:19 27/02/2003, you wrote:
>Perhaps you could have service contracts
>
>1 year 24 x 7 365 days
>1 year 9-5 (GMT ?) 7 days a week all year round

The problem with those two is that it means I'm on call 24x7. Even I like
the occasional evening off :-)

>1 year 9-5 {GMT ?) Monday Friday

This is more what I was thinking. I may well respond outside those times if
I want to, but it means I can go down the pub with my mates without
worrying about handling support at the same time (apart from emergency
phone calls for out-of-hours jobs).

>I would imagine that the majority of MailScanner users are behind UK time
>so would you then charge for 'out of working hours' ?

The USA morning fits into our late afternoon quite well, so there is a fair
bit of overlap. Stuff that had to be done "out of hours" would be
considered out of hours relative to GMT (or GMT+1 in the summer). "In
office hours" in Aus is during my night time :-)
--
Julian Field
www.MailScanner.info
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