Unexpected Error?

[Mark Nienberg]

Here is the response from Sophos regarding this issue:

Thank you for contacting Sophos Technical Support.

Due to the way that Sophos has been changed to handle PDFs we
have got a problem scanning certain PDFs at the moment.  The
production team are aware of this problem and are currently
working on a fix for it.

For now you can exclude PDFs from being scanned if you want to
as currently there are only 2 PDF viruses in the world and
these will only affect a system running a full version of
Adobe (Distiller/Writer) not just Reader.


On 5 Aug 2003 at 10:22, Mark Nienberg wrote:

> I'm seeing this too, with Sophos 3.72.  I have some PDF files that 3.71 scans
> successfully, but 3.72 chokes on with the "unexpected error".  I sent a sample file to
> Sophos.
>
> My MailScanner is still using 3.71, so I think I'll postpone the update to 3.72 on this
> machine.
>
> Mark Nienberg
>
> On 4 Aug 2003 at 12:02, Max Kipness wrote:
>
> > I've got an employee who has been sending docs all morning and then
> > suddenly has a problem with one doc getting corrupt/unexpected errors.
> > Does this just mean that MailScanner thinks it's corrupt and then had an
> > error trying to check it? Here is the log:
> >
> > Aug  4 11:47:53 xxxxxxxxx sendmail[29123]: h74GklL1029123:
> > from=<gcudmore at geniant.com>, size=1015025, class=0, nrcpts=1,
> > msgid=<036A6BCC9FD10749AD3CE32255AF49A601702857 at dalsxc01.geniant.net>,
> > proto=ESMTP, daemon=MTA, relay=adsl-64-217-212-137.dsl.rcsntx.swbell.net
> > [64.217.212.137]
> > Aug  4 11:47:53 xxxxxxxxx sendmail[29123]: h74GklL1029123:
> > to=<Vin.Sundaram at companyx.com>, delay=00:01:05, mailer=esmtp, pri=30639,
> > stat=queued
> > Aug  4 11:47:56 xxxxxxxxx MailScanner[20684]: Could not check
> > ./h74GklL1029123/winmail.dat/Xxxxxxxxx AD Design - DRAFT.zip/Xxxxxxxxx
> > AD Design - DRAFT.doc (corrupt)
> > Aug  4 11:47:56 xxxxxxxxx MailScanner[20684]: Could not check
> > ./h74GklL1029123/winmail.dat/Xxxxxxxxx AD Design - DRAFT.zip/Xxxxxxxxx
> > AD Design - DRAFT.doc (unexpected error [0x80040202])
> > Aug  4 11:47:56 xxxxxxxxx MailScanner[20684]: Could not check
> > ./h74GklL1029123/winmail.dat/Xxxxxxxxx AD Design - DRAFT.zip/Xxxxxxxxx
> > AD Design - DRAFT.doc (unexpected error [0x80040202])
> > Aug  4 11:47:57 xxxxxxxxx MailScanner[20684]: Saved infected
> > "winmail.dat" to
> > /var/spool/MailScanner/quarantine/20030804/h74GklL1029123
> > Aug  4 11:48:05 xxxxxxxxx sendmail[29165]: h74GklL1029123:
> > to=<userx at companyx.com>, delay=00:01:17, xdelay=00:00:08, mailer=esmtp,
> > pri=120639, relay=houmail.companyx.com. [204.194.96.13], dsn=2.0.0,
> > stat=Sent (h74GlvRp028965 Message accepted for delivery)
> >
> > Thanks,
> > Max


--
Mark W. Nienberg, SE
Tipping Mar + associates
1906 Shattuck Ave, Berkeley, CA  94704
visit our website at http://www.tippingmar.com