Q.G.Campbell at NEWCASTLE.AC.UK
Wed Dec 5 16:41:25 GMT 2001
Thanks. You make a couple of useful suggestions that I will follow up.
> -----Original Message-----
> From: Nick Phillips [mailto:nwp at lemon-computing.com]
> Sent: 05 December 2001 16:33
> To: MAILSCANNER at JISCMAIL.AC.UK
> Subject: Re: Human factors...
> On Wed, Dec 05, 2001 at 03:42:16PM -0000, Quentin Campbell wrote:
> > The message below is typical of a sort that I often
> receive. Many of
> > our users have become wary (as they should be) about opening any
> > attachment, particularly where the word "virus" is present in the
> > message.
> > This is becoming an obstacle to them opening the attachment that
> > MailScanner helpfully sends with the recipient warning message. I
> > wonder how things could be restructured so that the
> recipient warning
> > does not induce this reaction so strongly? Perhaps I need to modify
> > the text of the warning so that it is more clearly seen to be a
> > message from us that can be trusted; has anyone approached this
> > problem in the same way?
> I needed that. It's been a bad day. I wish our users were
> that paranoid.
> I guess they just need to get used to what it looks like.
> Maybe you could put a web page up on your internal web site
> to show what it should look like, and reference the URL in
> the plain text warning.
> Or even just send round a plain-text mail to everyone to tell
> them where to find your anti-virus help page (which they
> should look at if they're ever in doubt)...
> Nick Phillips -- nwp at lemon-computing.com
> You are sick, twisted and perverted. I like that in a person.
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