Human factors...

[Quentin Campbell]

Nick

Thanks. You make a couple of useful suggestions that I will follow up.

Quentin 

> -----Original Message-----
> From: Nick Phillips [mailto:nwp at lemon-computing.com] 
> Sent: 05 December 2001 16:33
> To: MAILSCANNER at JISCMAIL.AC.UK
> Subject: Re: Human factors...
> 
> 
> On Wed, Dec 05, 2001 at 03:42:16PM -0000, Quentin Campbell wrote:
> 
> > The message below is typical of a sort that I often 
> receive. Many of 
> > our users have become wary (as they should be) about opening any 
> > attachment, particularly where the word "virus" is present in the 
> > message.
> >
> > This is becoming an obstacle to them opening the attachment that 
> > MailScanner helpfully sends with the recipient warning message. I 
> > wonder how things could be restructured so that the 
> recipient warning 
> > does not induce this reaction so strongly? Perhaps I need to modify 
> > the text of the warning so that it is more clearly seen to be a 
> > message from us that can be trusted; has anyone approached this 
> > problem in the same way?
> 
> [laugh]
> 
> I needed that. It's been a bad day. I wish our users were 
> that paranoid.
> 
> I guess they just need to get used to what it looks like. 
> Maybe you could put a web page up on your internal web site 
> to show what it should look like, and reference the URL in 
> the plain text warning.
> 
> Or even just send round a plain-text mail to everyone to tell 
> them where to find your anti-virus help page (which they 
> should look at if they're ever in doubt)...
> 
> 
> Cheers,
> 
> 
> Nick
> 
> --
> Nick Phillips -- nwp at lemon-computing.com
> You are sick, twisted and perverted.  I like that in a person.
>