<div dir="ltr">You'll need to change that setting via the MailScanner Front-End to make sure it's not overwritten by the MSFE settings. Click "MailScanner Performance" and then click "Enable Store Messages." If that doesn't work or it is already set to enabled (i.e. if the button says "Disable Store Messages", please log a ticket on our helpdesk and we'll be happy to help. <div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">Regards,<br>Sarah Michaelson<br><br>Way to the Web Ltd<br>Server Management Services:<br><a href="http://www.configserver.com" target="_blank">http://www.configserver.com</a></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, 20 May 2024 at 22:11, Kieron Gray <<a href="mailto:kieron@thewestwing.co.nz">kieron@thewestwing.co.nz</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style="overflow-wrap: break-word;">Thanks Shawn … That seems better but I never altered that setting before.<div><br></div><div>It was set to <span style="color:rgb(69,69,69);font-family:"Helvetica Neue"">deliver header "X-Spam-Status: No</span><font color="#454545" face="Helvetica Neue"><span>”</span></font></div><div><font color="#454545" face="Helvetica Neue"><span><br></span></font></div><div><font color="#454545" face="Helvetica Neue"><span>Ok to just change this to just </span></font><span style="white-space:pre-wrap">Non Spam Actions = store deliver ?</span></div><div><span style="white-space:pre-wrap"><br></span></div><div><span style="white-space:pre-wrap">Kieron</span></div><div><span style="white-space:pre-wrap"><br></span></div><div><span style="white-space:pre-wrap"><br></span></div><div><span style="white-space:pre-wrap"><br></span><div><br><blockquote type="cite"><div>On 20/05/2024, at 10:49 PM, Shawn Iverson via MailScanner <<a href="mailto:mailscanner@lists.mailscanner.info" target="_blank">mailscanner@lists.mailscanner.info</a>> wrote:</div><br><div>
<div>
<div>On 5/20/24 05:06, Kieron Gray wrote:<br>
</div>
<blockquote type="cite">
Hello,
<div><br>
</div>
<div>I’m using </div>
<h4 style="box-sizing:border-box;font-family:"Open Sans",Arial,sans-serif;font-weight:500;line-height:1.1;color:rgb(51,51,51);margin-top:10px;margin-bottom:10px;font-size:16px;font-variant-ligatures:normal">ConfigServer MailScanner Front-End v9.25</h4>
<div>and suddenly, for
both No Scan and Clean options, the Content area simply states
'<span style="color:rgb(51,51,51);font-family:"Open Sans",Arial,sans-serif;font-size:14px;background-color:rgb(249,249,249)">Message not found in quarantine</span><font face="Open Sans, Arial, sans-serif" color="#333333"><span style="font-size:14px">’</span></font></div>
<div><span style="color:rgb(51,51,51);font-family:"Open Sans",Arial,sans-serif;font-size:14px;background-color:rgb(249,249,249)"><br>
</span></div>
<div><span style="color:rgb(51,51,51);font-family:"Open Sans",Arial,sans-serif;font-size:14px;background-color:rgb(249,249,249)">The content of the email is visible in Low Spam, High
Spam and Blacklist as normal.</span></div>
<div><span style="color:rgb(51,51,51);font-family:"Open Sans",Arial,sans-serif;font-size:14px;background-color:rgb(249,249,249)"><br>
</span></div>
<div><span style="color:rgb(51,51,51);font-family:"Open Sans",Arial,sans-serif;font-size:14px;background-color:rgb(249,249,249)">All email is getting through as normal. </span></div>
<div><span style="color:rgb(51,51,51);font-family:"Open Sans",Arial,sans-serif;font-size:14px;background-color:rgb(249,249,249)"><br>
</span></div>
<div><span style="background-color:rgb(249,249,249)"><font face="Open Sans, Arial, sans-serif" color="#333333"><span style="font-size:14px">What
have I done </span><span style="font-size:14px">…</span><span style="font-size:14px">.
Ive used Mailscanner for many years.</span></font></span></div>
<div><span style="background-color:rgb(249,249,249)"><font face="Open Sans, Arial, sans-serif" color="#333333"><span style="font-size:14px"><br>
</span></font></span></div>
<div>Best Regards</div>
<div>
<div dir="auto" style="letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">
<div dir="auto" style="letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><br>
</div>
<div dir="auto" style="letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">Kieron Gray
<div><br>
</div>
<div><a href="mailto:kieron@thewestwing.co.nz" target="_blank">kieron@thewestwing.co.nz</a></div>
</div>
</div>
<span style="white-space:pre-wrap"></span></div>
</blockquote>
<br><p>If it isn't some issue with the frontend you are using, you may
want to check your MailScanner.conf or conf.d files and make sure
that "Non Spam Actions" includes the verb "store."</p><p><span style="white-space:pre-wrap">Non Spam Actions = store deliver ...
</span></p>
</div>
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</blockquote></div>