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</o:shapelayout></xml><![endif]--></head><body lang=FR-CA link=blue vlink=purple style='margin-left:3.0pt;margin-top:3.0pt;margin-right:3.0pt;margin-bottom:.75pt'><div class=WordSection1><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Are you using internal or external TNEF expender? If you’re using the external one, you need the patch I sent some time ago…<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dave<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> mailscanner-bounces@lists.mailscanner.info [mailto:mailscanner-bounces@lists.mailscanner.info] <b>On Behalf Of </b>Gary Faith<br><b>Sent:</b> May-15-13 4:53 PM<br><b>To:</b> mailscanner@lists.mailscanner.info<br><b>Subject:</b> MailScanner: Message attempted to kill MailScanner<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>There seems to be a problem with TNEF for this message and others messages from this senter. The sender refuses to disable RTF in Outlook and the receiver wants the messages from the sender. So I am stuck trying to figure out how to fix this problem. <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>- MailScanner is running on SLES 10 SP4 64-bit, MailScanner Version Number = 4.84.5<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>- Expand TNEF = yes<br>- Use TNEF Contents = replace<br>- TNEF Expander = internal<br>- TNEF Timeout = 120<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>Any ideas/suggestions? Change to external TNEF expander? Increase the TNEF timeout? <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:green'>May 9 09:57:39 mscan MailScanner[8751]: Expanding TNEF archive at /var/spool/MailScanner/incoming/8751/r49DvZfK008854/winmail.dat<br>May 9 09:57:39 mscan MailScanner[8751]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)<br>May 9 09:57:39 mscan MailScanner[8751]: Message r49DvZfK008854 has had TNEF winmail.dat removed<br>May 9 10:02:16 mscan MailScanner[19826]: Making attempt 2 at processing message r49DvZfK008854<br>May 9 10:02:16 mscan MailScanner[19826]: Expanding TNEF archive at /var/spool/MailScanner/incoming/19826/r49DvZfK008854/winmail.dat<br>May 9 10:02:16 mscan MailScanner[19826]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)<br>May 9 10:02:16 mscan MailScanner[19826]: Message r49DvZfK008854 has had TNEF winmail.dat removed<br>May 9 10:07:02 mscan MailScanner[9910]: Making attempt 3 at processing message r49DvZfK008854<br>May 9 10:07:02 mscan MailScanner[9910]: Expanding TNEF archive at /var/spool/MailScanner/incoming/9910/r49DvZfK008854/winmail.dat<br>May 9 10:07:02 mscan MailScanner[9910]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)<br>May 9 10:07:02 mscan MailScanner[9910]: Message r49DvZfK008854 has had TNEF winmail.dat removed<br>May 9 10:11:39 mscan MailScanner[9686]: Making attempt 4 at processing message r49DvZfK008854<br>May 9 10:11:39 mscan MailScanner[9686]: Expanding TNEF archive at /var/spool/MailScanner/incoming/9686/r49DvZfK008854/winmail.dat<br>May 9 10:11:39 mscan MailScanner[9686]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)<br>May 9 10:11:39 mscan MailScanner[9686]: Message r49DvZfK008854 has had TNEF winmail.dat removed<br>May 9 10:15:58 mscan MailScanner[10523]: Making attempt 5 at processing message r49DvZfK008854<br>May 9 10:15:58 mscan MailScanner[10523]: Expanding TNEF archive at /var/spool/MailScanner/incoming/10523/r49DvZfK008854/winmail.dat<br>May 9 10:15:58 mscan MailScanner[10523]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)<br>May 9 10:15:58 mscan MailScanner[10523]: Message r49DvZfK008854 has had TNEF winmail.dat removed<br>May 9 10:21:47 mscan MailScanner[9923]: Making attempt 6 at processing message r49DvZfK008854<br>May 9 10:21:48 mscan MailScanner[9923]: Expanding TNEF archive at /var/spool/MailScanner/incoming/9923/r49DvZfK008854/winmail.dat<br>May 9 10:21:48 mscan MailScanner[9923]: Message r49DvZfK008854 added TNEF contents RFI265-PlatformPG4PG5ColConns.doc,Picture(DeviceIndependentBitmap)<br>May 9 10:21:48 mscan MailScanner[9923]: Message r49DvZfK008854 has had TNEF winmail.dat removed<br></span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:red'>May 9 10:21:58 mscan MailScanner[11166]: Warning: skipping message r49DvZfK008854 as it has been attempted too many times<br>May 9 10:21:58 mscan MailScanner[11166]: Quarantined message r49DvZfK008854 as it caused MailScanner to crash several times</span><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'>Thanks,<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0cm;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Segoe UI","sans-serif"'><br>Gary<o:p></o:p></span></p></div></div></body></html>