<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<style>
<!--
@font-face
{font-family:Calibri}
@font-face
{font-family:Consolas}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif"}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline}
span.EmailStyle17
{font-family:"Calibri","sans-serif";
color:windowtext}
.MsoChpDefault
{font-family:"Calibri","sans-serif"}
@page WordSection1
{margin:1.0in 1.0in 1.0in 1.0in}
div.WordSection1
{}
-->
</style>
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">I’ve got a strange issue with MailScanner. It seems a message is being blocked, but I’m not sure why. Originally, I thought it was blocked by SpamAssassin (even though the score has never exceeded the threshold), and hitting a cache hit
for every subsequent message. I cleared the SpamAssassin cache, and even whitelisted it in MailScanner with no dice. Any help figuring out what is going on here would be greatly appreciated. I’ve never seen this occur before, so I’m not sure where else to
look and investigate. Below is a copy of the sendmail logs, some sensitive information has been removed.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Apr 18 16:11:55 sendmail: [mail.info] q3IKBtOJ020557: from=<no-reply@burgiss.com>, size=1377, class=0, nrcpts=1, msgid=<XMAILj4PPRE3IvhXJ4d00000538@xmail.bg.lan>, proto=ESMTP, daemon=MTA, relay=removed</p>
<p class="MsoNormal">Apr 18 16:12:06 MailScanner: [mail.notice] Saved entire message to /mailscanner/MailScanner/quarantine/20120418/q3IKBtOJ020557</p>
<p class="MsoNormal">Apr 18 16:12:11 MailScanner: [mail.info] Message q3IKBtOJ020557 from 74.125.149.40 (no-reply@burgiss.com) is whitelisted</p>
<p class="MsoNormal">Apr 18 16:12:11 MailScanner: [mail.info] SpamAssassin cache hit for message q3IKBtOJ020557</p>
<p class="MsoNormal">Apr 18 16:12:11 MailScanner: [mail.info] Message q3IKBtOJ020557 from 74.125.149.40 (no-reply@burgiss.com) to emory.edu is not spam (whitelisted), SpamAssassin (cached, score=2.006, required 8, autolearn=disabled, MIME_HEADER_CTYPE_ONLY
2.00, T_MIME_NO_TEXT 0.01)</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">David Gottschalk</p>
<p class="MsoNormal">Emory University</p>
<p class="MsoNormal">UTS Messaging Team</p>
<p class="MsoNormal"> </p>
</div>
<br>
<hr>
<font face="Arial" color="Gray" size="1"><br>
This e-mail message (including any attachments) is for the sole use of<br>
the intended recipient(s) and may contain confidential and privileged<br>
information. If the reader of this message is not the intended<br>
recipient, you are hereby notified that any dissemination, distribution<br>
or copying of this message (including any attachments) is strictly<br>
prohibited.<br>
<br>
If you have received this message in error, please contact<br>
the sender by reply e-mail message and destroy all copies of the<br>
original message (including attachments).<br>
</font>
</body>
</html>