Did you try changing from RTF to HTML as per the instructions?<br><br><div class="gmail_quote">On Tue, Jun 14, 2011 at 7:39 AM, Noisex <span dir="ltr"><<a href="mailto:noisex@apollo.lv">noisex@apollo.lv</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Hi! I can’t figure out where is the problem with
Mailscanner configuration or something else is wrong. So the problem is that recipients
don’t getting e-mails at all where is attached Microsoft Word documents (*.doc,
*.docx).</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:11.0pt;color:#1F497D">The sender receive answer
from Mailserver:</span></p>
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p>Our virus detector failed to completely analyse a message
you sent:-</p>
<p> To: mail@domain.tld</p>
<p> Subject: </p>
<p> Date: Sat Jun 11 02:42:45 2011</p>
<p>Any parts of the message that could not be analysed will
not have been delivered.</p>
<p> </p>
<p>If you are using Microsoft Outlook, we strongly recommend
you change your outgoing message format from "Rich Text" to
"HTML" or "Plain Text".</p>
<p> </p>
<p>1) Click on the "Tools" menu and choose
"Options..."</p>
<p>2) Go to the "Mail Format" tab</p>
<p>3) For message format, select "HTML" or
"Plain text"</p>
<p>4) Click OK</p>
<p> </p>
<p>The virus detector said this about the message:</p>
<p>Report: Report: MailScanner: Message attempted to kill MailScanner</p>
<p> </p>
<p> </p>
<p>--</p>
<p>MailScanner</p>
<p>Email Virus Scanner</p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p style="border:none;padding:0in">Mail server</p>
<p style="border:none;padding:0in"> </p>
</div>
<p> </p>
<p>Besides mail is didn’t send through MS Outlook <span style="font-family:Wingdings">J</span></p>
<p> </p>
<p>MTA: Postfix + Courier + MailScanner + SA + Clamav</p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p style="border:none;padding:0in"> </p>
</div>
<p> </p>
<p>From Maillog:</p>
<p> </p>
<p>Jun 14 15:19:56 obelix postfix/smtpd[67189]: connect from
xxxx.xxxx.xx[xx.xx.xxx.xx]</p>
<p>Jun 14 15:19:56 obelix postfix/smtpd[67189]: C89706E0B7:
client=xxxx.xxxx.xx[xx.xx.xx.xx]</p>
<p>Jun 14 15:19:56 obelix postfix/cleanup[67193]:
C89706E0B7: hold: header Received: from xxxx@xxxx.xx (xxxxxxxxxxxxx [xx.xx.xx.xx])??by
xxxxxxxxxxx (Postfix) with ESMTP id C89706E0B7??for <<a href="mailto:yyyyy@yyyy.lv" target="_blank">yyyyy@yyyy.lv</a>>; Tue,
14 Jun 2011 15:19:56 +0300 (EEST) from xxxxx.xxxx.xx[xx.xx.xx.xx]; from=<xxxx@xxxx.xx>
to=<yyyyy@yyyy.xx> proto=ESMTP helo=<xxxxx.xx></p>
<p>Jun 14 15:19:56 obelix postfix/cleanup[67193]:
C89706E0B7: message-id=<001b01cc2a8d$6bfe3940$43faabc0$@lv></p>
<p>Jun 14 15:19:56 obelix postfix/smtpd[67189]: disconnect
from xxxxx.xxxxx.xx[xx.xx.xx.xx]</p>
<p>Jun 14 15:19:58 obelix MailScanner[66707]: New Batch:
Found 2 messages waiting </p>
<p>Jun 14 15:19:58 obelix MailScanner[66707]: New Batch:
Scanning 1 messages, 61350 bytes </p>
<p>Jun 14 15:19:59 obelix MailScanner[67199]: MailScanner
E-Mail Virus Scanner version 4.81.4 starting... </p>
<p>Jun 14 15:19:59 obelix MailScanner[67199]: Reading
configuration file /usr/local/etc/MailScanner/MailScanner.conf </p>
<p>Jun 14 15:19:59 obelix MailScanner[67199]: Read 865
hostnames from the phishing whitelist </p>
<p>Jun 14 15:19:59 obelix MailScanner[67199]: Read 5278
hostnames from the phishing blacklists </p>
<p>Jun 14 15:19:59 obelix MailScanner[67199]: Using
SpamAssassin results cache </p>
<p>Jun 14 15:19:59 obelix MailScanner[67199]: Connected to
SpamAssassin cache database </p>
<p>Jun 14 15:19:59 obelix MailScanner[67199]: Enabling
SpamAssassin auto-whitelist functionality...</p>
<p>Jun 14 15:20:01 obelix MailScanner[66737]: Virus and
Content Scanning: Starting </p>
<p>Jun 14 15:20:04 obelix MailScanner[67199]: Connected to
Processing Attempts Database </p>
<p>Jun 14 15:20:04 obelix MailScanner[67199]: Found 2
messages in the Processing Attempts Database </p>
<p>Jun 14 15:20:04 obelix MailScanner[67199]: Using locktype
= flock</p>
<p>….</p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p style="border:none;padding:0in"> </p>
</div>
<p> </p>
<p>MailScanner -V </p>
<p>Running on</p>
<p>FreeBSD <a href="http://obelix.rdx.lv" target="_blank">obelix.rdx.lv</a> 8.0-RELEASE FreeBSD 8.0-RELEASE #0:
Sat Nov 21 15:02:08 UTC 2009
root@mason.cse.buffalo.edu:/usr/obj/usr/src/sys/GENERIC amd64</p>
<p>This is Perl version 5.010001 (5.10.1)</p>
<p> </p>
<p>This is MailScanner version 4.81.4</p>
<p>Module versions are:</p>
<p>1.00 AnyDBM_File</p>
<p>1.30 Archive::Zip</p>
<p>0.23 bignum</p>
<p>1.11 Carp</p>
<p>2.02 Compress::Zlib</p>
<p>1.119 Convert::BinHex</p>
<p>0.17 Convert::TNEF</p>
<p>2.124 Data::Dumper</p>
<p>2.30 Date::Parse</p>
<p>1.03 DirHandle</p>
<p>1.06 Fcntl</p>
<p>2.77 File::Basename</p>
<p>2.14 File::Copy</p>
<p>2.02 FileHandle</p>
<p>2.07_03 File::Path</p>
<p>0.22 File::Temp</p>
<p>0.92 Filesys::Df</p>
<p>3.68 HTML::Entities</p>
<p>3.68 HTML::Parser</p>
<p>3.57 HTML::TokeParser</p>
<p>1.25 IO</p>
<p>1.14 IO::File</p>
<p>1.13 IO::Pipe</p>
<p>2.07 Mail::Header</p>
<p>1.89 Math::BigInt</p>
<p>0.22 Math::BigRat</p>
<p>3.08 MIME::Base64</p>
<p>5.428 MIME::Decoder</p>
<p>5.428 MIME::Decoder::UU</p>
<p>5.428 MIME::Head</p>
<p>5.428 MIME::Parser</p>
<p>3.08 MIME::QuotedPrint</p>
<p>5.428 MIME::Tools</p>
<p>0.14 Net::CIDR</p>
<p>1.25 Net::IP</p>
<p>0.19 OLE::Storage_Lite</p>
<p>1.04 Pod::Escapes</p>
<p>3.07 Pod::Simple</p>
<p>1.17 POSIX</p>
<p>1.21 Scalar::Util</p>
<p>1.82 Socket</p>
<p>2.21 Storable</p>
<p>1.4 Sys::Hostname::Long</p>
<p>0.27 Sys::Syslog</p>
<p>missing Test::Pod</p>
<p>0.96 Test::Simple</p>
<p>1.9719 Time::HiRes</p>
<p>1.02 Time::localtime</p>
<p> </p>
<p>Optional module versions are:</p>
<p>1.52 Archive::Tar</p>
<p>0.23 bignum</p>
<p>missing Business::ISBN</p>
<p>missing Business::ISBN::Data</p>
<p>missing Data::Dump</p>
<p>1.82 DB_File</p>
<p>1.31 DBD::SQLite</p>
<p>1.615 DBI</p>
<p>1.16 Digest</p>
<p>1.02 Digest::HMAC</p>
<p>2.39 Digest::MD5</p>
<p>2.13 Digest::SHA1</p>
<p>1.01 Encode::Detect</p>
<p>missing Error</p>
<p>0.2703 ExtUtils::CBuilder</p>
<p>2.2203 ExtUtils::ParseXS</p>
<p>2.38 Getopt::Long</p>
<p>missing Inline</p>
<p>missing IO::String</p>
<p>1.09 IO::Zlib</p>
<p>2.27 IP::Country</p>
<p>missing Mail::ClamAV</p>
<p>3.003001
Mail::SpamAssassin</p>
<p>missing Mail::SPF</p>
<p>missing Mail::SPF::Query</p>
<p>0.3607 Module::Build</p>
<p>missing Net::CIDR::Lite</p>
<p>0.66 Net::DNS</p>
<p>missing Net::DNS::Resolver::Programmable</p>
<p>missing Net::LDAP</p>
<p> 4.028 NetAddr::IP</p>
<p>missing Parse::RecDescent</p>
<p>missing SAVI</p>
<p>3.17 Test::Harness</p>
<p>missing Test::Manifest</p>
<p>2.0.0 Text::Balanced</p>
<p>1.53 URI</p>
<p>0.77 version</p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p style="border:none;padding:0in">missing YAML</p>
</div>
<p> </p>
<p>Trying to setlogsock(unix)</p>
<p> </p>
<p>Reading configuration file
/usr/local/etc/MailScanner/MailScanner.conf</p>
<p>Read 865 hostnames from the phishing whitelist</p>
<p>Read 5278 hostnames from the phishing blacklists</p>
<p> </p>
<p>Checking version numbers...</p>
<p>Version number in MailScanner.conf (4.81.4) is correct.</p>
<p> </p>
<p>Your envelope_sender_header in spam.assassin.prefs.conf
is correct.</p>
<p>MailScanner setting GID to (125)</p>
<p>MailScanner setting UID to (125)</p>
<p> </p>
<p>Checking for SpamAssassin errors (if you use it)...</p>
<p>Using SpamAssassin results cache</p>
<p>Connected to SpamAssassin cache database</p>
<p>SpamAssassin reported no errors.</p>
<p>Connected to Processing Attempts Database</p>
<p>Created Processing Attempts Database successfully</p>
<p>There are 2 messages in the Processing Attempts Database</p>
<p>Using locktype = posix</p>
<p>MailScanner.conf says "Virus Scanners = clamd"</p>
<p>Found these virus scanners installed: clamd</p>
<p>===========================================================================</p>
<p>Filename Checks: Windows/DOS Executable (1 <a href="http://eicar.com" target="_blank">eicar.com</a>)</p>
<p>Other Checks: Found 1 problems</p>
<p>Virus and Content Scanning: Starting</p>
<p>Clamd::INFECTED:: Eicar-Test-Signature :: ./1/<a href="http://eicar.com" target="_blank">eicar.com</a></p>
<p>Virus Scanning: Clamd found 1 infections</p>
<p>Infected message 1 came from 10.1.1.1</p>
<p>Virus Scanning: Found 1 viruses</p>
<p>===========================================================================</p>
<p>Virus Scanner test reports:</p>
<p>Clamd said "<a href="http://eicar.com" target="_blank">eicar.com</a> was infected:
Eicar-Test-Signature"</p>
<p> </p>
<p>If any of your virus scanners (clamd)</p>
<p>are not listed there, you should check that they are
installed correctly</p>
<p>and that MailScanner is finding them correctly via its
virus.scanners.conf.</p>
<p> </p>
<p> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
</div>
</div>
</div>
<br>--<br>
MailScanner mailing list<br>
<a href="mailto:mailscanner@lists.mailscanner.info">mailscanner@lists.mailscanner.info</a><br>
<a href="http://lists.mailscanner.info/mailman/listinfo/mailscanner" target="_blank">http://lists.mailscanner.info/mailman/listinfo/mailscanner</a><br>
<br>
Before posting, read <a href="http://wiki.mailscanner.info/posting" target="_blank">http://wiki.mailscanner.info/posting</a><br>
<br>
Support MailScanner development - buy the book off the website!<br>
<br></blockquote></div><br><br clear="all"><br>-- <br><br>--<br><br>Alex Neuman van der Hans<br>Reliant Technologies / Vida Digital<br><a href="http://vidadigital.com.pa/" target="_blank">http://vidadigital.com.pa/</a><br>
<br>+507-6781-9505<br>+507-832-6725<br>+1-440-253-9789 (USA)<br><br>Follow @AlexNeuman on Twitter<br><a href="http://facebook.com/vidadigital" target="_blank">http://facebook.com/vidadigital</a><br><br><br>