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<p class=MsoNormal>I’m not sure if this is an Outlook/Word issue or
something to do with my html signature code or how MailScanner appends
signatures, so I’ll start here.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>One of our customers has reported the following:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>It looked like I’ve gone mad again, but I’ve just done
a quick test, and the footer is apparently randomly appearing back into old
messages after deleting all the text. The footer doesn’t appear in
the message body, but after sending, it’s back again. If I re-open the
message, and do a “reply all” (like this one), then the footer
disappears again (as below). Can you let me know how you or your server
embeds the footer?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Have a go with (Outlook 2003, SP3. Using Word from Office 2003 as
the e-mail editor):<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>- Open an existing MIRA e-mail that has a distribution list that
you want to re-use.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>- Do “reply all”.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>- Change the subject, type the message, plus attachments, etc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>- Delete all the original text (including the footer).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>- Press “send”.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>- Open the e-mail from sent items, and the footer comes back!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>- Do “reply all” using the sent item, and the footer
does not appear in the message body.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>This email should have the signature appended if anyone wants to
check how a mesage is formatted as it leaves us.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Any ideas on who/what/where the problem lies?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Cheers,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Paul<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Paul Hutchings<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Network Administrator, MIRA Ltd.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Tel: 44 (0)24 7635 5378<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif";
color:#1F497D'>Fax: 44 (0)24 7635 8378<o:p></o:p></span></p>
<p class=MsoNormal><a href="mailto:paul.hutchings@mira.co.uk"><span
style='font-size:10.5pt;font-family:"Tahoma","sans-serif";color:blue'>mailto:paul.hutchings@mira.co.uk</span></a><span
style='font-size:10.5pt;font-family:"Tahoma","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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<b>MIRA Ltd</b><br>
Watling Street, Nuneaton, Warwickshire, CV10 0TU, England.<br>
Registered in England and Wales No. 402570<br>
VAT Registration GB 114 5409 96<br>
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The contents of this e-mail are confidential and are solely for the use of the intended recipient.<br>
If you receive this e-mail in error, please delete it and notify us either by e-mail, telephone or fax.<br>
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