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Being able to release a quarantined message using a GUI will be an immensely helpful tool.<BR>
<BR>
While the "attachment" feature that Julian added has been a big success with our users, I've been thinking a bit about how to handle spam and the interaction of the recipient with an overworked help desk. Rolling out MailScanner and SpamAssassin can be an interesting experience for a help desk. Often (unfortunately) the end users are not properly prepared for the results of virus and spam filtering.<BR>
<BR>
The new report message options Julian has added will definitely reduce the number of "confused" recipients, but in a perfect world, the spam delivery process might work something like this:<BR>
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<B>Subject: {Spam?} gjjansen mdkbymfa [Msg ID: h78D8sfM014806] </B>
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<TT>Our MailScanner believes that this message sent to you<BR>
<BR>
From: <A HREF="mailto:47dotb@erie.net"><U>47dotb@erie.net</U></A><BR>
Subject: gjansen mdkbymfa <BR>
<BR>
is Unsolicited Commerial Email (spam) and has been quarantined. This message will be stored for 7 days and then deleted. If you are sure that this message is incorrectly thought to be Spam, please forward this email to <A HREF="mailto:spamsender@helpdesk.com">spamsender@helpdesk.somewhere.com</A> and the quarantined message will be forwarded to you.<BR>
<BR>
If you want to have messages from this Sender never marked as spam, please forward this email to <A HREF="mailto:whitelist@helpdesk.somewhere.com">whitelist@helpdesk.somewhere.com</A><BR>
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<A HREF="mailto:spamsender@helpdesk.com"><TT>spamsender@helpdesk.somewhere.com</TT></A> would be a pipe to to a process that releases the message from quarantine.<BR>
<BR>
<A HREF="mailto:whitelist@helpdesk.somewhere.com"><TT>whitelist@helpdesk.somewhere.com</TT></A> would be a pipe to to a process that whitelists the sender for this recipient. <BR>
<BR>
While these scripts would need to be different for varying site configurations, MTAs and user preference storage alternatives, some sample scripts could be provided for MailScanner users who wish to implement this feature.<BR>
<BR>
Just my 2 cents and hopefully not a "feature bloat" issue<BR>
<BR>
Steve Swaney<BR>
Steve@FSL.com<BR>
<BR>
On Fri, 2003-08-08 at 07:07, Steve Freegard wrote:
<BLOCKQUOTE TYPE=CITE>
<PRE><FONT COLOR="#737373"><I>Hi Martin,
I've been working on it this morning - the good news is that what is written
so far isn't MTA specific as it uses the MIME_Mail pear class to re-send the
mail as an attachement.
It does however rely on having 'Quarantine Whole Messages As Queue Files =
no' and 'xxx Spam Actions = store ...' for it to work correctly (the
resulting quarantine files are then stored as message/rfc822 files).
I've still got a fair amount of work to do to sort out permissions and
polish off the UI, but there will be something workable for the 0.3 release.
Kind regards,,
Steve.
</I></FONT></PRE>
</BLOCKQUOTE>
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<br />--
<br />This message has been scanned for viruses and
<br />dangerous content by
<a href="http://www.FLS.com/"><b>Fortress Systems, Ltd.</b></a>, and is
<br />believed to be clean.
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