Too Many Attachements OR Virus Found?

Paul Scott sales at
Thu Nov 3 21:44:27 UTC 2016

Hello everybody!

We are receiving the following message inside emails quite frequently now, and it is confusing since it conveys two different messages, which are "Too many attachments", OR "Infected."

This is occurring when RECEIVING an email from an outside company.

So my question is, when this message is received, what is the actual issue.  A virus, or too many attachments?

And where is the total number of attachments defined in the MailScanner.conf file?

And is there a way to create a ruleset file to tell MailScanner to NOT scan for viruses or check for number of attachments for a certain domain name (in this case, it would be "").

-----Original Message-----
From: Greg Chehey [mailto:GChehey at<mailto:GChehey at>]
Sent: Thursday, November 03, 2016 2:30 PM
To: Robert Skands <robert.skands at<mailto:robert.skands at>>
Cc: Patrick Emanuel <Patrick.Emanuel at<mailto:Patrick.Emanuel at>>; Jeff Chambers <Jeff.Chambers at<mailto:Jeff.Chambers at>>; Jerry Castillo <Jerry.Castillo at<mailto:Jerry.Castillo at>>; Jon Austin <jon.austin at<mailto:jon.austin at>>
Subject: RE: Back-up pump for Sewer Lift Station

Warning: This message has had one or more attachments removed
Warning: (the entire message).
Warning: Please read the "EdenUSAInc-Attachment-Warning.txt" attachment(s) for more information.

This is a message from the MailScanner E-Mail Virus Protection Service
The original e-mail attachment "the entire message"
was believed to be dangerous and/or infected by a virus and has been replaced by this warning message.

Due to limitations placed on us by the Regulation of Investigatory Powers Act 2000, we were unable to keep a copy of the infected attachment. Please ask the sender of the message to disinfect their original version and send you a clean copy.

At Thu Nov  3 14:30:35 2016 the scanner said:
   Too many attachments in message


Paul Scott
Sales Engineer, Eden USA
Las Vegas, New York, Los Angeles

Phone: 866.501.3336
Fax: 866.502.3336

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